Yesterday
Secret
Mid Level Career (5+ yrs experience)
$80,000 - $90,000
IT - Support
IT Support Specialist
Job Description
This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.
Primary Duties and Responsibilities
• Diagnosing and resolving problems in response to customer reported incidents
• Planning and analysis of work processes
• Researching and reporting trends and patterns of problems
• Defining business process into cloud-based processes
• recommending cloud solutions
• Developing training materials and performing computing/information system training sessions, Developing and maintaining problem tracking databases
• Consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses
• Preparing business cases and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices
• May be required to support DLA’s eProcurement system(s)
Other Duties and Responsibilities
• Plan and implement complex changes on production systems.
• Analyzes and assesses the impact and risk of complex risk changes on production systems.
• Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes.
• Conducts trend analysis with a focus on proactive identification of events/issues that threaten performance and a consistent and timely resolution and documentation.
• Deploys complex system build outs and leads backup strategies.
• Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
• Analyzes system performance indicators and recommends improvement actions.
• Monitors vendors' release notes and plans necessary upgrades and patches as required.
• Creates and reviews technical system recovery plans.
• Coaches less experienced staff in the supported products and best practice for production support.
• Performs major upgrades of systems and associated products/software solutions.
• Acts as a technical lead for one or more client services.
Minimum Qualifications
• Associates Degree or equivalent relevant experience; Bachelor’s Degree in Information Technology, Computer Science or a related field preferred.
• Six (6) years of progressive experience in the field of Information Processing
o three (3) of which are specialized in Cloud technologies
o two (2) of which are concentrated, hand-on experience, diagnosing problems, defining cloud solutions, and training customers in the use of cloud based solutions.
Security Clearance
• Active Secret level clearance
• Sensitivity Level: IT-II
Certifications:
Security+ or similar
8570.01-M Baseline Certification: One of the following Azure or AWS cloud-based certifications per DLA Approved CE
Amazon Web Services Certified Cloud Practitioner AWS Certified Security - Specialty
AWS Certified Solutions Architect – Associate AWS Certified Solutions Architect – Professional AWS Certified SysOps Administrator – Associate Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified Azure Security Engineer Associate
Other Job Specific Skills
• Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
• Applies standard methodology, techniques, procedures and criteria.
• Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.
• Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
• Exceptional customer service skills.
• Experience with cloud infrastructure, digital workspace, and storage technology.
Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
Compensation and Benefits
Salary Range: $80,000 - $90,000 (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This range may be modified in the future.)
Benefits: Gridiron offers a comprehensive benefits package including medical, dental, vision insurance, HSA, FSA, 401(k), disability & ADD insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular basis are eligible to participate in Gridiron’s benefits programs.
Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.
Gridiron IT is a Women Owned Small Business (WOSB) headquartered in the Washington, D.C. area that supports our clients' missions throughout the United States. Gridiron IT specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. Our capabilities include IT Infrastructure & Cloud Services, Cyber Security, Software Integration & Development, Data Solution & AI, and Enterprise Applications. These capabilities are backed by Gridiron IT's experienced workforce and our commitment to ensuring we meet and exceed our clients' expectations.
Job Description
This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.
Primary Duties and Responsibilities
• Diagnosing and resolving problems in response to customer reported incidents
• Planning and analysis of work processes
• Researching and reporting trends and patterns of problems
• Defining business process into cloud-based processes
• recommending cloud solutions
• Developing training materials and performing computing/information system training sessions, Developing and maintaining problem tracking databases
• Consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses
• Preparing business cases and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices
• May be required to support DLA’s eProcurement system(s)
Other Duties and Responsibilities
• Plan and implement complex changes on production systems.
• Analyzes and assesses the impact and risk of complex risk changes on production systems.
• Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes.
• Conducts trend analysis with a focus on proactive identification of events/issues that threaten performance and a consistent and timely resolution and documentation.
• Deploys complex system build outs and leads backup strategies.
• Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
• Analyzes system performance indicators and recommends improvement actions.
• Monitors vendors' release notes and plans necessary upgrades and patches as required.
• Creates and reviews technical system recovery plans.
• Coaches less experienced staff in the supported products and best practice for production support.
• Performs major upgrades of systems and associated products/software solutions.
• Acts as a technical lead for one or more client services.
Minimum Qualifications
• Associates Degree or equivalent relevant experience; Bachelor’s Degree in Information Technology, Computer Science or a related field preferred.
• Six (6) years of progressive experience in the field of Information Processing
o three (3) of which are specialized in Cloud technologies
o two (2) of which are concentrated, hand-on experience, diagnosing problems, defining cloud solutions, and training customers in the use of cloud based solutions.
Security Clearance
• Active Secret level clearance
• Sensitivity Level: IT-II
Certifications:
Security+ or similar
8570.01-M Baseline Certification: One of the following Azure or AWS cloud-based certifications per DLA Approved CE
Amazon Web Services Certified Cloud Practitioner AWS Certified Security - Specialty
AWS Certified Solutions Architect – Associate AWS Certified Solutions Architect – Professional AWS Certified SysOps Administrator – Associate Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified Azure Security Engineer Associate
Other Job Specific Skills
• Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
• Applies standard methodology, techniques, procedures and criteria.
• Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.
• Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
• Exceptional customer service skills.
• Experience with cloud infrastructure, digital workspace, and storage technology.
Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
Compensation and Benefits
Salary Range: $80,000 - $90,000 (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This range may be modified in the future.)
Benefits: Gridiron offers a comprehensive benefits package including medical, dental, vision insurance, HSA, FSA, 401(k), disability & ADD insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular basis are eligible to participate in Gridiron’s benefits programs.
Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.
Gridiron IT is a Women Owned Small Business (WOSB) headquartered in the Washington, D.C. area that supports our clients' missions throughout the United States. Gridiron IT specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. Our capabilities include IT Infrastructure & Cloud Services, Cyber Security, Software Integration & Development, Data Solution & AI, and Enterprise Applications. These capabilities are backed by Gridiron IT's experienced workforce and our commitment to ensuring we meet and exceed our clients' expectations.
group id: 91017793
