ServiceNow Systems Engineer

Join the Mission at U.S. Central Command (CENTCOM)

Be part of the team supporting one of the most visible and impactful combatant commands in the world. At CENTCOM, your work directly supports global operations, national security, and the warfighters on the front lines. This is more than just a job. This is a chance to apply your expertise in a mission driven environment with real world impact.

Venatore is seeking a ServiceNow Systems Engineer (Duty Title: Chief Technologist) to support the development, test, and production environments of ServiceNow for the USCENTCOM Information Technology Services (CITS) Program. This position is based in Tampa, FL, and provides both operational and project-based support to USCENTCOM J6.

Duties and Responsibilities:

• Responsible for ServiceNow system maintenance, workflow development, bug fixes, enhancements, upgrades and assisting with the technical implementation of the tool.
• Experience implementing ServiceNow system solutions in a Linux environment.
• Proven ability and knowledge of ServiceNow integrations with other systems.
• Experience implementing and supporting ITOM and ITAM applications to include discovery, asset management, service mapping pattens, and event management.
• Monitor systems stability to prevent service degradation or interruption. Conduct risk assessments to identify potential gaps.
• Knowledge and experience supporting relational databases such as MariaDB to include installation, optimization, indexing and coding.
• Assist with the configuration and maintenance of ServiceNow Strategic Portfolio Management (SPM) modules with expertise in Agile Development along with Demand, Project, Portfolio, and Resource Management.
• Develop dashboards, KPIs, and reports to provide visibility into portfolio performance, risks, and opportunities.

Additional Responsibilities:

• Work with the CSI Lead and evaluate impacts of recommended initiatives and projects and drive delivery of advanced ITSM processes and tooling solutions that meet the customers’ use cases
• Assist in delivering best practices for the Enterprise to include ITIL, Agile, PMBOK frameworks for delivering IT Services
• Maintain customer relationships in support of lifecycle replacement of IT hardware for the entire IT Enterprise
• Work directly with end users to resolve support issues within ServiceNow
• Configure application related fields, forms, views, email notifications, acceptance roles and access control

• Modify and/or customize the core applications such as Incident, Problem, Change, Requests, Service Catalog while applying best practices.
• Provide support to end users and stakeholders on SPM functionalities and best practices.
• Consistent and regular attendance is an essential function of this job
• Performs other related duties as assigned.

Desired:

• ServiceNow ITSM Implementer certification
• Java script, html, or CSS experience
• Skilled in utilizing best practice engineering methods
• Demonstrated knowledge of incident management, problem management, change management, Knowledge management as well as request fulfillment
• Hands-on experience with ServiceNow HTML, CSS, Angular JS, Jelly scripts and Restful API webservices.

Education and Certifications:

Required:

• Bachelor’s Degree with a focus in computer science, information systems, or a related field of study and at least 5 years of experience
• Possess 3-5 years' experience as ServiceNow Systems Engineer
• ServiceNow Certified System Administrator certification and/or ServiceNow Certified System Engineer
• ITIL v4 Foundation Certification
• Applicable DoD 8140 or DoD 8570 Certification

Clearance Requirement:

• Active Secret with possible TS/SCI

Travel Requirements:

• May be required to travel up to 10% during the year to support USCENTCOM Exercises including OCONUS Locations