Unified Communications Engineer

Unified Communications Engineer

This position requires an active TS/Sensitive Compartmental Information (SCI) clearance or the ability to obtain a Counterintelligence polygraph to be considered.

Criterion Systems is seeking a Unified Communications Engineer to support our government client.

Compensation & Benefits:

Estimated Starting Salary Range for Unified Communications Engineer: $150,000-$190,000

Pay commensurate with experience.

Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.

Unified Communications Engineer Responsibilities Include:

Handle complex technical challenges, lead UC implementations, and oversee platform upgrades

Ensure optimized communication services across the enterprise.

• Develop and deploy UC solutions, including VoIP, SIP, and cloud-based communication platforms.
• Lead engineering designs and technical refresh projects that directly impact mission success
• Collaborate with vendors, service providers, and IT teams to ensure smooth UC operations
• Work closely with security teams, network engineers, and support staff to improve system integration
• Troubleshoot system failures and accessibility issues
• Draft Standard Operating Procedures (SOPs) for UC operations
• Develop and maintain knowledge base articles, handling "how to" inquiries
• Perform system upgrades and apply upgrades and patches to Cisco Unified Communications Manager (CUCM) and IOS upgrades on UC systems
• Support UC Knowledge Management (KM) by entering solutions into the knowledge database
• Make recommendations to enhance efficiency in UC monitoring, management, and overall operations
• Implement emerging UC technologies
• Apply security protocols, encryption, and compliance with industry standards (NIST, DoD security guidelines, STIGs)
• Work independently in remote locations, functioning as a primary engineering and network troubleshooting resource
• Resolve UC-related tickets escalated to the engineering team and coordinate resolutions across UC Operations staff
• Conduct root cause analysis
• Implement encryption, security protocols, and compliance measures (e.g., NIST, DoD guidelines, STIGs).
• Configure, deploy, manage, and maintain UC monitoring systems to ensure service availability and performance
• Mentor junior staff, provide leadership in UC implementations, and optimize system performance
• Participate in project management for major upgrades and refresh cycles
• Performs other job-related duties as assigned

Unified Communications Engineer Experience, Education, Skills, Abilities requested:

• TS/SCI security clearance with the ability to obtain a CI poly
• Expertise in Cisco Unified Communications Manager and UC operations
• Network administration/engineering experience
• IAT II certification (mandatory)
• CCNA certification and ITIL v4 Foundations (desired)
• Strong troubleshooting and problem-solving skills
• Ability to work independently and provide technical leadership
• Must pass pre-employment qualifications of Cherokee Federal

Company Information:

Criterion is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about Criterion, visit cherokee-federal.com.

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Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law.

Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.

As required by our governmental client, this position requires being a US Citizen AND an active TS/Sensitive Compartmental Information (SCI) clearance or the ability to obtain a Counterintelligence polygraph clearance to be considered.