Yesterday
Unspecified
Early Career (2+ yrs experience)
Unspecified
Occasional travel
IT - Support
Stafford, VA (On-Site/Office)
Job Summary
Digital Cloak is seeking a customer-focused System Administrator I Specialist to join our Information Technology Department. This role is critical in delivering high-quality customer service through Tier I support for users across a large enterprise environment. The ideal candidate will have 1–3 years of professional experience in a help desk, IT support, or technical service role. They must be capable of troubleshooting technical issues and providing responsive, courteous, and effective assistance to both internal and external customers.
This key team member will diagnose, resolve, and document user issues, coordinate with higher-tier technical staff as needed, and ensure service level agreement (SLA) targets are met or exceeded. The System Administrator I Specialist will work closely with cross-functional teams to maintain the health and efficiency of systems and end-user devices.
Essential Job Functions and Accountabilities
• Support end user clients with professional courtesy in support of reported IT issues and trouble requests.
• Identify, diagnose, and resolve Tier I/II technical incidents for users related to company computer hardware/software, local networks, Internet access, and emerging technologies.
• Monitor enterprise systems regularly checking system logs, CPU usage, memory usage, and network performance to ensure optimal functioning and identify potential issues before they escalate. Deliver, tag, set up, and assist with the configuration of desktop hardware, software, and peripherals.
• Deploy, install, implement, and configure end-user devices (desktops, laptops), peripheral equipment, and basic software applications. This also includes setting up new hardware like servers or workstations. Utilize problem-solving skills and historical data to analyze and isolate issues.
• Manage end user accounts by creating, modifying, and deleting user accounts, managing passwords, and assigning appropriate access rights to resources as needed.
• Perform routine maintenance tasks, installing updates and upgrades for operating systems and applications, and ensuring software licenses are current.
• Support development and implementation of new technologies to the enterprise environment.
• Maintain accurate documentation of system configurations, procedures, troubleshooting steps, and other IT assets (hardware, software, licenses).
• Coordinate equipment repair and service with third-party vendors.
• Maintain and manage various virtualized and containerized applications, systems, or servers on the enterprise level.
• Provide a high standard of professional customer service across all organizational levels and to end user clients.
Required Knowledge, Skills, Abilities
• 1–3 years of Help Desk or System Administration support experience.
• Proficiency supporting Linux, MacOS and iOS environments.
• Familiarity with Administration of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) or Open Source equivalents.
• Strong troubleshooting and diagnostic skills.
• Ability to adhere to service deadlines and perform under pressure.
• Excellent verbal and written communication skills.
Specialized Skills
• Experience working in utilizing Command Line interface to conduct daily activities.
• Working knowledge of Agile methodology (Scrum, Sprints, Kanban boards).
• JAMF 100 or equivalent experience preferred.
• Linux+ Certification preferred.
Required Education, Certifications/Licenses, Related Experience
• High School Diploma or equivalent required.
• 1–3 years of relevant IT support experience in an enterprise or service desk environment.
Physical Job Requirements
• Ability to remain stationary (sitting or standing) for extended periods.
• Ability to spend prolonged time viewing computer monitors.
• Ability to use a step ladder when required.
• Must be able to lift between 5 to 20 pounds.
Clearance Requirements
• U.S. Citizenship is required.
• The ability to obtain and maintain a DoD security clearance.
Primary Work Location
• Stafford, VA
Travel Requirements
• Minimal travel required (less than 10 days per year, consecutive or non-consecutive).
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
Disability Specifications
Digital Cloak will make reasonable accommodations in accordance with the Americans with Disabilities Act of 1990.
Digital Cloak is an Equal Opportunity Employer
Digital Cloak is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to working with and providing reasonable accommodations to individuals with disabilities. For assistance, email recruiting@digitalcloak.net.
Digital Cloak is seeking a customer-focused System Administrator I Specialist to join our Information Technology Department. This role is critical in delivering high-quality customer service through Tier I support for users across a large enterprise environment. The ideal candidate will have 1–3 years of professional experience in a help desk, IT support, or technical service role. They must be capable of troubleshooting technical issues and providing responsive, courteous, and effective assistance to both internal and external customers.
This key team member will diagnose, resolve, and document user issues, coordinate with higher-tier technical staff as needed, and ensure service level agreement (SLA) targets are met or exceeded. The System Administrator I Specialist will work closely with cross-functional teams to maintain the health and efficiency of systems and end-user devices.
Essential Job Functions and Accountabilities
• Support end user clients with professional courtesy in support of reported IT issues and trouble requests.
• Identify, diagnose, and resolve Tier I/II technical incidents for users related to company computer hardware/software, local networks, Internet access, and emerging technologies.
• Monitor enterprise systems regularly checking system logs, CPU usage, memory usage, and network performance to ensure optimal functioning and identify potential issues before they escalate. Deliver, tag, set up, and assist with the configuration of desktop hardware, software, and peripherals.
• Deploy, install, implement, and configure end-user devices (desktops, laptops), peripheral equipment, and basic software applications. This also includes setting up new hardware like servers or workstations. Utilize problem-solving skills and historical data to analyze and isolate issues.
• Manage end user accounts by creating, modifying, and deleting user accounts, managing passwords, and assigning appropriate access rights to resources as needed.
• Perform routine maintenance tasks, installing updates and upgrades for operating systems and applications, and ensuring software licenses are current.
• Support development and implementation of new technologies to the enterprise environment.
• Maintain accurate documentation of system configurations, procedures, troubleshooting steps, and other IT assets (hardware, software, licenses).
• Coordinate equipment repair and service with third-party vendors.
• Maintain and manage various virtualized and containerized applications, systems, or servers on the enterprise level.
• Provide a high standard of professional customer service across all organizational levels and to end user clients.
Required Knowledge, Skills, Abilities
• 1–3 years of Help Desk or System Administration support experience.
• Proficiency supporting Linux, MacOS and iOS environments.
• Familiarity with Administration of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) or Open Source equivalents.
• Strong troubleshooting and diagnostic skills.
• Ability to adhere to service deadlines and perform under pressure.
• Excellent verbal and written communication skills.
Specialized Skills
• Experience working in utilizing Command Line interface to conduct daily activities.
• Working knowledge of Agile methodology (Scrum, Sprints, Kanban boards).
• JAMF 100 or equivalent experience preferred.
• Linux+ Certification preferred.
Required Education, Certifications/Licenses, Related Experience
• High School Diploma or equivalent required.
• 1–3 years of relevant IT support experience in an enterprise or service desk environment.
Physical Job Requirements
• Ability to remain stationary (sitting or standing) for extended periods.
• Ability to spend prolonged time viewing computer monitors.
• Ability to use a step ladder when required.
• Must be able to lift between 5 to 20 pounds.
Clearance Requirements
• U.S. Citizenship is required.
• The ability to obtain and maintain a DoD security clearance.
Primary Work Location
• Stafford, VA
Travel Requirements
• Minimal travel required (less than 10 days per year, consecutive or non-consecutive).
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
Disability Specifications
Digital Cloak will make reasonable accommodations in accordance with the Americans with Disabilities Act of 1990.
Digital Cloak is an Equal Opportunity Employer
Digital Cloak is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to working with and providing reasonable accommodations to individuals with disabilities. For assistance, email recruiting@digitalcloak.net.
group id: 90969076
