ServiceNow Business Analyst

This position is a hybrid role with onsite days located at Fort Meade, MD and is structured in a 3-2-3 hybrid capacity.

Top Skills' Details
1 Business Analyst Experience specifically within ServiceNow TSOM "Telecommunications Service Operations Management" and OMT "Order Management for Telecommunications"
2. Experience with requirements gathering and creating user stories within TSOM and OMT
3. Active Interim Secret or Fully Adjudicated Secret Clearance

The ServiceNow Technical Business Analyst Lead will serve as the key technical resource leading the strategy and all Business Analyst aspects for the development, support, and maintenance of the ServiceNow TSOM and OMT implementation. The successful candidate will have fluency in ServiceNow including SAM processes and module development principles that enables effective communications with stakeholders to develop enterprise business solutions for our customer that leverages industry processes and best practices.

Foundation for Success (Basic Qualifications):

This experience is the foundation a candidate needs to be successful in this position:
Senior Level Business Analyst Expertise
Senior level experience with a broad experience with the ServiceNow platform and effective in setting a clear vision based on ServiceNow capabilities and industry best practices.
Senior level experience working with ServiceNow Asset Management modules
Senior level experience gathering requirements and developing business processes.
Factors to Help You Shine (Required Skills):

These skills will help you succeed in this position:

Effective leadership communications and team player (externally /externally)
Experience gathering requirements and building user stories for TSOM and OMT ServiceNow Modules
Experience designing and developing ServiceNow process flows/workflows
Effective executive/stakeholder level briefings
How to Stand Out from the Crowd (Desired Skills)

Showcase your knowledge of modern development through the following experience or skills:

ServiceNow Certified Implementation Specialist (CIS) a plus
Agile development cycle
Experience with process flow documentation creation.
Strong verbal and written communication skills.




Serve as the ServiceNow Technical Business Analyst is responsible for implementing a ServiceNow solution design using best industry practices.
Provide Business Analyst leadership
Facilitate effective communications within a complex matrix organization (internal/external teams).
Facilitate requirements gathering that can effectively be translated into customer acceptance documentation.
Design and develop solutions within the ServiceNow environment that meet the customer requirements.
Participate in discovery sessions and process definitions with the project team and developers.
Work with advanced technical principles, theories, and concepts.
Challenge with working on complex technical problems and providing innovative solutions.
Work with highly experienced and technical resources
All other duties as assigned or directed

o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:
 Medical, dental & vision
 Critical Illness, Accident, and Hospital
 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
 Life Insurance (Voluntary Life & AD&D for the employee and dependents)
 Short and long-term disability
 Health Spending Account (HSA)
 Transportation benefits
 Employee Assistance Program
 Time Off/Leave (PTO, Vacation or Sick Leave)

 This position requires an active DoD Clearance (Secret)
 Because an active or interim DoD clearance is required, U.S. Citizenship is required