Today
Public Trust
Unspecified
Unspecified
IT - Security
San Diego, CA (On-Site/Office)
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.
Responsibilities
As an IT Service Desk Specialist you will have the opportunity to do the following:
Qualifications
Pay Transparency Statement
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $49,600.00/Yr. - USD $82,800.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
EEO Statement
EEO Race/Sex/Disability Status/Veteran Status
Responsibilities
As an IT Service Desk Specialist you will have the opportunity to do the following:
- Deliver exceptional assistance and expert advice to end users who encounter issues with hardware, software, and systems.
- Diagnose problems, and provide practical solutions to ensure seamless user experiences.
- Resolve both computer software and hardware issues, acting as a pivotal point of contact for users navigating challenges with various technologies and operating systems.
- Serve as the escalation path for tackling moderately to highly complex technical problems, ensuring swift and effective resolutions.
- Support our customer base, particularly during peak periods or when staffing levels are reduced.
- Engage in more diverse and challenging tasks leveraging your experience and technical prowess to exceed user expectations.
Qualifications
- Minimum Education: Bachelor's degree and/or equivalency.
- IT Security Designation: ADP/IT-II
- Investigation Required: Tier 3 (T3)
- IA Technical/Management Designation: IAT II and CE Experience in this Discipline: Four (4) years of progressive experience demonstrating the required proficiency.
- Experience with Active Directory, Exchange, or other enterprise-level IT systems.
- Familiarity with remote desktop support tools and techniques.
- Experience with scripting or automation tools.
Pay Transparency Statement
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $49,600.00/Yr. - USD $82,800.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
EEO Statement
EEO Race/Sex/Disability Status/Veteran Status
group id: RTL010594
