Yesterday
Secret
Mid Level Career (5+ yrs experience)
$80,000 - $90,000
IT - Support
Washington, DC (On-Site/Office)
Executive Deskside Support Engineer
Location: Washington, DC (100% onsite)
Clearance: Public Trust security clearance required (Secret Clearance highly desired)
Job Description: GridIron IT is seeking Executive Deskside Support Engineer local to Washington, DC. The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others.
This position will be part of an Executive Support team focused on providing direct IT support to the Senior Leadership Offices within the Department of Justice. Due to the critical importance of the work done in these offices, timely and professional response to all incidents and service requests must be achieved. Our staff are expected to be able to operate in spaces with senior-level government staff acting with the appropriate level of decorum, customer service skill, and clear professional communication.
Please note that this “white glove” service may sometimes require after-hours support to be provided.
As a result of the work that our customers do and the time pressures of the work they perform, our staff are often asked to provide assistance with limited visibility into the issues ahead of time. We expect team members to be flexible and able to adjust rapidly, with the strong technical skills needed to identify and resolve issue on the fly with limited reach back assistance.
The types of work a candidate for these positions should expect to perform include but aren’t limited to the following:
Deskside support for senior-level staff dispatched from the Service Desk or via direct contact from Senior Leadership Offices
Troubleshooting support for hardware, software, printers/peripherals, networking, and mobile devices
Configuration and deployment of equipment; including potentially working with Active Directory/Group Policy
Scripting and automation to facilitate requests from the customer as needed
Problem solving and Root Cause analysis to identify not just the immediate fix but the underlying cause
Vendor & third party coordination; being able to facilitate external support serving as the principal point of contact within DOJ to ensure prompt resolution
All work for the team will be tracked in a ticketing system. The ticketing system will be utilized to provide visibility and trend analysis for issue impacting senior leadership staff, as well as to track performance with negotiated service level agreements and to measure the effectiveness of the staff. Staff members are responsible for keeping tickets up to date at all times.
The technology in use at the Department includes Windows 10 and 11 laptops and desktops, Microsoft Office tools, email and collaboration using Office 365, and other typical tools. Experience working on and resolving issues with this type of office IT environment, is a must!
Required Education & Experience:
BS with 4-8 years of prior relevant experience
Previous experience providing IT support to high-level executives and VIPs
Past experience providing IT support in a Windows office environment
Demonstrated Customer service-focused attitude
Current Public Trust clearance, and ability to maintain a Public Trust clearance
Excellent written and verbal communication skills
Use of an ITSM ticketing system
Desired Requirements:
Past experience with Department of Justice components
One or more relevant certifications (CompTIA A+; CompTIA Network+; CompTIA Security+, Microsoft Certified: Modern Desktop Administrator Associate)
Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.
Compensation and Benefits
Salary Range: $70,000-$90,000 (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This range may be modified in the future.)
Benefits: Gridiron offers a comprehensive benefits package including medical, dental, vision insurance, HSA, FSA, 401(k), disability & ADD insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular basis are eligible to participate in Gridiron’s benefits programs.
Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.
Gridiron IT is a Women Owned Small Business (WOSB) headquartered in the Washington, D.C. area that supports our clients' missions throughout the United States. Gridiron IT specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. Our capabilities include IT Infrastructure & Cloud Services, Cyber Security, Software Integration & Development, Data Solution & AI, and Enterprise Applications. These capabilities are backed by Gridiron IT's experienced workforce and our commitment to ensuring we meet and exceed our clients' expectations.
Location: Washington, DC (100% onsite)
Clearance: Public Trust security clearance required (Secret Clearance highly desired)
Job Description: GridIron IT is seeking Executive Deskside Support Engineer local to Washington, DC. The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others.
This position will be part of an Executive Support team focused on providing direct IT support to the Senior Leadership Offices within the Department of Justice. Due to the critical importance of the work done in these offices, timely and professional response to all incidents and service requests must be achieved. Our staff are expected to be able to operate in spaces with senior-level government staff acting with the appropriate level of decorum, customer service skill, and clear professional communication.
Please note that this “white glove” service may sometimes require after-hours support to be provided.
As a result of the work that our customers do and the time pressures of the work they perform, our staff are often asked to provide assistance with limited visibility into the issues ahead of time. We expect team members to be flexible and able to adjust rapidly, with the strong technical skills needed to identify and resolve issue on the fly with limited reach back assistance.
The types of work a candidate for these positions should expect to perform include but aren’t limited to the following:
Deskside support for senior-level staff dispatched from the Service Desk or via direct contact from Senior Leadership Offices
Troubleshooting support for hardware, software, printers/peripherals, networking, and mobile devices
Configuration and deployment of equipment; including potentially working with Active Directory/Group Policy
Scripting and automation to facilitate requests from the customer as needed
Problem solving and Root Cause analysis to identify not just the immediate fix but the underlying cause
Vendor & third party coordination; being able to facilitate external support serving as the principal point of contact within DOJ to ensure prompt resolution
All work for the team will be tracked in a ticketing system. The ticketing system will be utilized to provide visibility and trend analysis for issue impacting senior leadership staff, as well as to track performance with negotiated service level agreements and to measure the effectiveness of the staff. Staff members are responsible for keeping tickets up to date at all times.
The technology in use at the Department includes Windows 10 and 11 laptops and desktops, Microsoft Office tools, email and collaboration using Office 365, and other typical tools. Experience working on and resolving issues with this type of office IT environment, is a must!
Required Education & Experience:
BS with 4-8 years of prior relevant experience
Previous experience providing IT support to high-level executives and VIPs
Past experience providing IT support in a Windows office environment
Demonstrated Customer service-focused attitude
Current Public Trust clearance, and ability to maintain a Public Trust clearance
Excellent written and verbal communication skills
Use of an ITSM ticketing system
Desired Requirements:
Past experience with Department of Justice components
One or more relevant certifications (CompTIA A+; CompTIA Network+; CompTIA Security+, Microsoft Certified: Modern Desktop Administrator Associate)
Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.
Compensation and Benefits
Salary Range: $70,000-$90,000 (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This range may be modified in the future.)
Benefits: Gridiron offers a comprehensive benefits package including medical, dental, vision insurance, HSA, FSA, 401(k), disability & ADD insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular basis are eligible to participate in Gridiron’s benefits programs.
Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.
Gridiron IT is a Women Owned Small Business (WOSB) headquartered in the Washington, D.C. area that supports our clients' missions throughout the United States. Gridiron IT specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. Our capabilities include IT Infrastructure & Cloud Services, Cyber Security, Software Integration & Development, Data Solution & AI, and Enterprise Applications. These capabilities are backed by Gridiron IT's experienced workforce and our commitment to ensuring we meet and exceed our clients' expectations.
group id: 91017793
