Today
Secret
Unspecified
Unspecified
IT - Database
rock island arsenal, IL (On-Site/Office)
Field Service Representative (FSR) - Associate
Security Clearance Requirement: Current and Active DoD Secret
Salary Range: $70K - $80K
(The salary range provided is a general guideline. Nexagen Networks considers various factors when determining base salary offers, including the scope and responsibilities of the position, as well as the candidate's experience, education, skills, and current market conditions.)
As a Field Service Representative (FSR) - Associate, you'll join a high-performing team dedicated to excellence, innovation, and mission-critical support. At Nexagen, you will drive technological advancements and help secure our nation's future. With outstanding benefits and unparalleled growth prospects, you'll thrive in our collaborative and innovative environment. Leverage over two decades of industry expertise to drive transformative innovation and deliver exceptional services across diverse government sectors.
Nexagen Networks is a trusted partner to the Department of Defense (DoD) and other federal agencies, including the Army, Air Force, Marine Corps, Navy, and DHS. With more than 20 years of industry expertise, we deliver exceptional lifecycle professional services spanning Research and Development, Cloud Engineering, Digital Modernization, Systems and Software Engineering, DevSecOps, ITSM, Cybersecurity, Satellite Communication (SATCOM), RMF-FedRAMP, Logistics, Training, Exercises, COMSEC, and IT/Networking.
Job Description:
We are seeking a skilled Field Service Representative to formulate and develop communications requirements and design standards. In addition, the FSR will provide operations and maintenance support for satellite communication solutions at CONUS and OCONUS locations worldwide. The FSR will be responsible for the setup, configuration, implementation, operations, management, troubleshooting, and resolution of customer technical problems. They will provide technical problem diagnoses and resolution support for all associated subsystems, including line monitoring, modem loop-back tests, LAN performance monitoring, and terminal failure determination. Additionally, the FSR will provide hardware and software installation and configuration support.
Key Responsibilities:
• Operate and maintain deployable communications packages for the United States Army Sustainment Command and other DoD organizations.
Required Qualifications:
• BS degree + 5 years of experience, or AA degree or 2-year Tech School with 2+ years of IT and/or Military experience.
• Security+ CE Certification, or any other that meets the DoD requirements for IAT Level II.
• Current and Active DoD Secret Security Clearance.
• Available and willing to travel globally, including to austere environments. Travel can be on short notice. Typically, travel is approximately 25% of the time, but it could be up to 75% per year.
• Able to lift and carry 70 lbs. for short distance.
• Have, or be willing and able to obtain, a U.S. Passport.
• Valid U.S. Driver's License.
Desired Qualifications:
• Experience with on-site Desktop Support.
• Experience with U.S. Military (Contractor, DoD Civilian, Military, etc.)
• Experience with VSATs and/or a basic understanding of RF Communications.
• Familiar with basic networking and CISCO products
• Experience operating large vehicles and equipment such as forklift or truck with a trailer.
• Customer Service experience.
• Experience installing network cabling.
Company Benefits:
At Nexagen, we believe in taking care of our team from day one! Enjoy comprehensive benefits including health, dental, and vision insurance, generous paid time off, a matching 401k, and various support programs. We also offer professional development opportunities and additional perks to ensure you thrive both personally and professionally. Join us and experience the difference with benefits that start on your first day!
Our Culture:
Join our dynamic team and thrive in a culture that champions flexibility, professional growth, and work-life balance. At Nexagen, we support your continuous learning with comprehensive training and educational reimbursement. We celebrate your achievements and focus on delivering exceptional value to our customers. Be part of a supportive environment where your contributions directly impact our customers' success and propel your career forward.
#ZR
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Nexagen Networks, Inc. is an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Security Clearance Requirement: Current and Active DoD Secret
Salary Range: $70K - $80K
(The salary range provided is a general guideline. Nexagen Networks considers various factors when determining base salary offers, including the scope and responsibilities of the position, as well as the candidate's experience, education, skills, and current market conditions.)
As a Field Service Representative (FSR) - Associate, you'll join a high-performing team dedicated to excellence, innovation, and mission-critical support. At Nexagen, you will drive technological advancements and help secure our nation's future. With outstanding benefits and unparalleled growth prospects, you'll thrive in our collaborative and innovative environment. Leverage over two decades of industry expertise to drive transformative innovation and deliver exceptional services across diverse government sectors.
Nexagen Networks is a trusted partner to the Department of Defense (DoD) and other federal agencies, including the Army, Air Force, Marine Corps, Navy, and DHS. With more than 20 years of industry expertise, we deliver exceptional lifecycle professional services spanning Research and Development, Cloud Engineering, Digital Modernization, Systems and Software Engineering, DevSecOps, ITSM, Cybersecurity, Satellite Communication (SATCOM), RMF-FedRAMP, Logistics, Training, Exercises, COMSEC, and IT/Networking.
Job Description:
We are seeking a skilled Field Service Representative to formulate and develop communications requirements and design standards. In addition, the FSR will provide operations and maintenance support for satellite communication solutions at CONUS and OCONUS locations worldwide. The FSR will be responsible for the setup, configuration, implementation, operations, management, troubleshooting, and resolution of customer technical problems. They will provide technical problem diagnoses and resolution support for all associated subsystems, including line monitoring, modem loop-back tests, LAN performance monitoring, and terminal failure determination. Additionally, the FSR will provide hardware and software installation and configuration support.
Key Responsibilities:
• Operate and maintain deployable communications packages for the United States Army Sustainment Command and other DoD organizations.
Required Qualifications:
• BS degree + 5 years of experience, or AA degree or 2-year Tech School with 2+ years of IT and/or Military experience.
• Security+ CE Certification, or any other that meets the DoD requirements for IAT Level II.
• Current and Active DoD Secret Security Clearance.
• Available and willing to travel globally, including to austere environments. Travel can be on short notice. Typically, travel is approximately 25% of the time, but it could be up to 75% per year.
• Able to lift and carry 70 lbs. for short distance.
• Have, or be willing and able to obtain, a U.S. Passport.
• Valid U.S. Driver's License.
Desired Qualifications:
• Experience with on-site Desktop Support.
• Experience with U.S. Military (Contractor, DoD Civilian, Military, etc.)
• Experience with VSATs and/or a basic understanding of RF Communications.
• Familiar with basic networking and CISCO products
• Experience operating large vehicles and equipment such as forklift or truck with a trailer.
• Customer Service experience.
• Experience installing network cabling.
Company Benefits:
At Nexagen, we believe in taking care of our team from day one! Enjoy comprehensive benefits including health, dental, and vision insurance, generous paid time off, a matching 401k, and various support programs. We also offer professional development opportunities and additional perks to ensure you thrive both personally and professionally. Join us and experience the difference with benefits that start on your first day!
Our Culture:
Join our dynamic team and thrive in a culture that champions flexibility, professional growth, and work-life balance. At Nexagen, we support your continuous learning with comprehensive training and educational reimbursement. We celebrate your achievements and focus on delivering exceptional value to our customers. Be part of a supportive environment where your contributions directly impact our customers' success and propel your career forward.
#ZR
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Nexagen Networks, Inc. is an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
group id: 10522947
