IT Administrator

Overview

i3 is searching for an IT Administrator to support the Missile Defense Agency Information Management and Software Services (AIMSS) effort. The mission is to design and implement a Missile Defense System with multiple layers of protection. The IT Administrator ensures that end-users have smooth and efficient experience with technology tools by addressing technical issues and providing desktop support. Uses technical expertise, effective communication skills and a customer-focused mindset to assist team members via phone, e-mail, online systems and in person. Configures, installs, and maintains PCs, networking printing devices, peripherals, and software. This position is located at Redstone Arsenal in Huntsville, AL.

Responsibilities

• Perform administration of cloud and on-premises offerings such as Office 365, Exchange Online, Teams, Active Directory, OneDrive, and Intune.
• Create and configure virtual and physical machines in a multi-platform environment.
• Engage with other IT team members to ensure that services meet operational requirements for internal and external clients.
• Collaborate with team members on future direction and opportunities for new technology.
• Ensure that system performance/state is monitored; analyze and evaluate identified issues, trends, and problem areas; ensure issues are handled appropriately through effective support processes.
• Ensure operational support documentation is complete and accurate.
• Receive and respond to escalated/advanced service requests from customers.
• Comply with standard company policies and procedures.
• Work effectively on team projects, communicating properly and providing status.
• Utilize the ticketing system to document, track and provide metrics of ongoing customer and system issues until resolutions.
• Recognize the necessary improvements and make suggestions.
• Requires consistent exercise of discretion and judgement.
• Other duties as assigned.

Qualifications

Education/Experience

• Bachelor's degree in Computer Information Systems, Information Technology, Computer Science, or a related technical field. Additional experience may substitute for a degree.
• 0-5 years of relevant experience.
• CompTIA Security+ CE.
• Knowledge of virtualization fundamentals.
• Ability to remediate and troubleshoot issues.
• Active Secret clearance required. Must be able to maintain the security clearance required for this position
• Must reside within a 50-mile radius of Redstone Arsenal in Huntsville AL or be willing to relocate prior to start date.
• Ability to reliably commute to the office as business needs dictate.
• U.S. Citizenship.

Knowledge/Skills

• Knowledge of office administration and procedures.
• Exceptional judgment capabilities and relationship management skills.
• Excellent communication, teamwork, and client service skills; ability to clearly communicate in discussions and written documents, and to deliver feedback clearly and tactfully.
• Interact with a diverse array of customers and staff in a professional and courteous manner.
• Work independently with accountability for accurate and complete results.
• Be extremely organized and exceptionally detail oriented.
• Work well both independently and in a team environment.
• Be energized by a fast-paced work environment.
• Communicate well: listening, verbal, and written.
• Analyze information and respond appropriately.
• Manage time wisely and prioritize tasks.
• Provide superior customer service.
• Multi-task in a pleasant manner.
• Work well under pressure.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; handle or feel; and reach with hands and arms.
• The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must be able to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Regular i3 hours are 8:00 a.m. - 5:00 p.m. Monday-Friday, however, additional hours may be required on occasion. Regular and punctual attendance is required.

About i3

i3 is a technically diverse, 100% team member owned business, headquartered in Huntsville, Alabama specializing in missile and aviation systems engineering and logistic services, electronic warfare and electromagnetic effects analysis, UAS system integration and flight operations, full lifecycle C5ISR engineering services, cybersecurity and IT/IA innovative solutions and virtual training, simulation & serious game development and implementation. We have established a broad offering of products and capabilities collectively providing decades of experience supporting the full complement of DoD military services, Missile Defense Agency, National Aeronautics and Space Administration, and a variety of other Government organizations and private industry customers.

Perks of being a team member owner include:

• Long-term financial security
• Higher job satisfaction
• Greater job security
• Personal and professional growth
• Great company culture

Other outstanding benefits:

• Excellent insurance coverage
• 401(k) match
• Generous PTO
• Health and wellness incentives
• Tuition and certification reimbursement
• Countless opportunities to give back to the community through i3 Cares

We work hard. We compete hard. We play hard. Apply now to join us!