Registered Nurse Case Manager

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Registered Nurse Case Manager, Enterprise Tele-Behavioral Health Clinical Services

Summary: In support of DAWSON's Enterprise Tele-Behavioral Health Clinical Services contract with the Defense Health Agency (DHA), we are seeking qualified candidates to fill our Registered Nurse Case Manager positions.

Shift: M-F, 0800-1700 CST

Key Responsibilities:

• Provide clinical nursing, administrative and organizational skills in managing the continuity of care for the beneficiary populations supported through the Virtual Medical Center (VMC). Conduct comprehensive assessments of Active Duty Service Members health needs in order to develop a plan of care. Plan with the patient, the family, the physician/provider, other healthcare providers, the payer, and the community to maximize healthcare response and quality cost effective outcomes. Facilitate communication and coordination between members of the healthcare team. Educate both the patient and members of the healthcare delivery team about case management, healthcare and treatment options, community resources, insurance benefits, psychosocial concerns, etc., so that informed decisions can be made. Engage in problem solving, exploring options to care when available and alternative plans when necessary to achieve desired outcomes. Encourage appropriate use of healthcare services and strive to improve quality of care and maintain cost effectiveness. Empower patients and serve as an advocate for both patients and the healthcare team to facilitate positive outcomes. Coordinate follow-up consult and care services for Service Members supported by the VMC.

• Participate in the identification of processes, systems, and practice metrics; and in determining measures of care outcomes for the population served.

• Screen all potential case management clients within established timeframe after identification for appropriateness/benefit of case management services to client and/or Institution.

• Introduce innovative nursing techniques, practices, and approaches in collaboration with health care providers to identify, assess, educate, plan, and coordinate care through programs designed to provide efficient, comprehensive and cost effective service for case managed patients.

• Coordinate with patient-focused multidisciplinary teams of clinicians to develop treatment time lines.

• Participate in all phases of the Case Management Program (CMP) and ensure that the CMP meets established case management (CM) standards of care.

• Provide nursing expertise about the CM process, including assessment, planning, implementation, coordination, and monitoring. Identify opportunities for CM and identify and integrate local CM processes.

• Develop and implement local strategies using inpatient, outpatient, onsite and telephonic CM.

• Develop and implement tools to support case management, such as those used for patient identification and patient assessment, clinical practice guidelines, algorithms, CM software, and databases for community resources.

• Integrate CM and utilization management (UM) and integrating nursing case management with social work case management.

• Maintain liaison with appropriate community agencies, MTFs and organizations.

• Accurately collect and document patient care data in electronic healthcare record.

• Develop treatment plans including preventive, therapeutic, rehabilitative, psychosocial, and clinical interventions to ensure continuity of care toward the goal of optimal wellness.

• Establish mechanisms to ensure proper implementation of patient treatment plan and follow-up post discharge in ambulatory and community health care settings.

• Provide appropriate health care instruction to patient and/or caregivers based on identified learning needs.

• Contract nurses providing services under this contract shall perform the same clinical duties as those required of any military or government civil service nurse of similar experience assigned to the same unit.

• Identify problems with health care access and utilization in both the military and civilian sectors and recommends alternatives to overcome these difficulties. Problem areas addressed may include admissions, outpatient visits, bill charges, acquisition of equipment and services, patient complaints and inquiries as well as population health, and quality improvement issues.

• Updates patients' charts/information within 72 business hours post appointment. Documentation for a high visibility or higher acuity patient shall be updated within COB to allow shared visibility to shared providers. HCW shall follow the SOP's duty limitations, weapons access assessments. Safety and notification is a multi-disciplinary approach using providers, provider extenders, and case management teams. This solution will focus on low to moderate safety risk patients allowing the Military Treatment Facility (MTF) to focus on the higher needs, specialty needs of Soldiers in person. Provider schedule will follow DHA requirement based on skill type (18-001 has the specifics).

Qualifications:

• Degree/Education: Baccalaureate Degree of Nursing from a college or university accredited by Accreditation Commission for Education in Nursing (ACEN), the Commission on Collegiate Nursing Education (CCNE) or as otherwise outlined in this PWS.
• Certifications in addition to Basic Life Support
• Possess one of the following certifications:
  • National Academy of Certified Care Managers: Care Manager Certified (CMC)
  • American Nurses Credentialing Center Nurse Case Manager (RN-NCM)
  • Commission on Rehabilitation Counselor Certification: Certified Rehabilitation Counselor (CRC)
  • National Board for Certification in Continuity of Care: Advanced Certification in Continuity of Care (ACCC)
  • American Board for Occupational Health Nurses Certified Occupational Health Nurse (COHN) or Certified Occupational Health Nurse-Specialist (COHN-S)
  • Association of Rehabilitation Nurses: Certified Rehabilitation Registered Nurse (CRRN)
  • Certification of Disability Management Specialists Commission: Certified Disability Management Specialist (CDMS)
  • Commission for Case Manager Certification Certified Case Manager (CCM)
• Experience: One year of experience in nursing after graduation.
• Board Certification: None
• Licensure/Registration: Current, full, active, and unrestricted license to practice as a Registered Nurse as required in this PWS.

DAWSON is an Equal Opportunity/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

DAWSON offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.

DAWSON gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.