Aug 21
Secret
Early Career (2+ yrs experience)
$60,000 - $70,000
No Traveling
IT - Support
Fort Myer, VA (On-Site/Office)
Overview: Desktop Support Technician Site Lead
We are seeking an IT Level III Desktop Technician Site Lead to support our LNEC customer. The ideal candidate will be responsible for managing the site and completing ServiceNow tickets, providing on-site troubleshooting, and supporting various hardware and software systems.
Key Responsibilities of the: Desktop Support Technician Site Lead
• As Site lead, serve as the company’s on-site representative to the customer. Must manage and assign ServiceNow tickets to the Team in addition to assigning and completing their own tickets
• Compile the weekly report and send it to the PM for review prior to submitting it to the COR
• Complete and send to the PM the monthly report NLT 3rd day of the month
• Install, configure, and troubleshoot desktop devices, printers, scanners, and other peripherals
• Perform critical hardware/software updates to meet security requirements
• Provide daily operational support for client hardware and software installations
• Perform integration, analysis and daily operational support for client hardware and software installations
• Troubleshoot and resolve issues with desktop video teleconferencing (VTC) hardware and software
• Support users with Windows operating systems, email systems, and multi-profile workstations
• Set up new equipment, load operating systems, and install application software
• Analyze and resolve automation, communication, hardware, and software issues
• Respond to and resolve ServiceNow tickets within the required timeframes
• Ensure all information, including serial numbers and user details, is documented properly
• Provide follow-up support to ensure issues are resolved to user satisfaction
Qualifications required of the: Desktop Support Technician Site Lead
• MUST HAVE an active SECRET CLEARANCE
• MUST HAVE an active CompTIA Security + and/or A+ certification
• U.S. Citizenship required
• Bachelor’s degree in a related IT field
• Experience with ticket system like Remedy or ServiceNow is preferred
• Experience in DoD environments preferred.
• Strong desktop support and/or network experience
• Proven ability to troubleshoot end-user issues and provide customer service
• Experience with software application testing and support
• Fluent in English, both verbal and written communication
• Valid driver’s license and ability to operate motor vehicles
Benefits and Perks: Desktop Support Technician Site Lead
• Medical, Dental, Vision Insurance
• 401k w/match
• 2 weeks PTO
• 10 Paid Holidays
• 3 Floating Holidays
• Short term/Long term disability
• Life Insurance
Schedule:
• 8-hour shift
• Monday through Friday
Education:
• Bachelor's degree in IT or related
Work Location: In person
We are seeking an IT Level III Desktop Technician Site Lead to support our LNEC customer. The ideal candidate will be responsible for managing the site and completing ServiceNow tickets, providing on-site troubleshooting, and supporting various hardware and software systems.
Key Responsibilities of the: Desktop Support Technician Site Lead
• As Site lead, serve as the company’s on-site representative to the customer. Must manage and assign ServiceNow tickets to the Team in addition to assigning and completing their own tickets
• Compile the weekly report and send it to the PM for review prior to submitting it to the COR
• Complete and send to the PM the monthly report NLT 3rd day of the month
• Install, configure, and troubleshoot desktop devices, printers, scanners, and other peripherals
• Perform critical hardware/software updates to meet security requirements
• Provide daily operational support for client hardware and software installations
• Perform integration, analysis and daily operational support for client hardware and software installations
• Troubleshoot and resolve issues with desktop video teleconferencing (VTC) hardware and software
• Support users with Windows operating systems, email systems, and multi-profile workstations
• Set up new equipment, load operating systems, and install application software
• Analyze and resolve automation, communication, hardware, and software issues
• Respond to and resolve ServiceNow tickets within the required timeframes
• Ensure all information, including serial numbers and user details, is documented properly
• Provide follow-up support to ensure issues are resolved to user satisfaction
Qualifications required of the: Desktop Support Technician Site Lead
• MUST HAVE an active SECRET CLEARANCE
• MUST HAVE an active CompTIA Security + and/or A+ certification
• U.S. Citizenship required
• Bachelor’s degree in a related IT field
• Experience with ticket system like Remedy or ServiceNow is preferred
• Experience in DoD environments preferred.
• Strong desktop support and/or network experience
• Proven ability to troubleshoot end-user issues and provide customer service
• Experience with software application testing and support
• Fluent in English, both verbal and written communication
• Valid driver’s license and ability to operate motor vehicles
Benefits and Perks: Desktop Support Technician Site Lead
• Medical, Dental, Vision Insurance
• 401k w/match
• 2 weeks PTO
• 10 Paid Holidays
• 3 Floating Holidays
• Short term/Long term disability
• Life Insurance
Schedule:
• 8-hour shift
• Monday through Friday
Education:
• Bachelor's degree in IT or related
Work Location: In person
group id: unified
