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Software Support Analyst

MANTECH

Today
Secret
Unspecified
Unspecified
Jacksonville, FL (On-Site/Office)
ManTech is seeking a motivated, career and customer-oriented Software Support Analyst to join our Fleet Readiness Center Software Support Activity team in Jacksonville, FL. This position is site.

Responsibilities include but are not limited to:
  • Duplicate software using the VinPower Digital Shark Duplicators for release and testing software
  • Label software using the Epson Disc Producer
  • Package software based on customer and FedEx requirements
  • Ship software per the release requirements
  • Track all packages that leave the building including their tamper evident number, tracking number, and delivery date/signature information (requires excel)
  • Once releases are shipped, send an email notification to all recipients that includes the technical directive and summary of changes information, add to the tracking document
  • Communicate with customers as they email/call related to their packages
  • Follow-up with FedEx as necessary while packages go missing or are not scanned into their system
  • Ensure a claim is put in where needed to track these discrepancies
  • Update the master list for address and quantity requirements per location based on emails/phone calls received
  • Take inventory and put in orders with customers for office/blank media needs and take part in weekly meetings


Minimum Qualifications:
  • High School Diploma
  • 6+ years of experience relating to producing/duplicating software discs, labeling, shipping and tracking of software products
  • Experience providing customer service communications via email and phone
  • Proficient with MS Office


Preferred Qualifications:
  • Associates degree in a Technical or Logistics discipline
  • Experience in Software Configuration Management
  • Experience using VinPower Digital Shark Duplicators or similar equipment
  • Experience with shipping, and tracking using FedEx.
  • Experience in filing FedEx claims for missing packages
  • Experience with entering data into databases and spreadsheets


Clearance Requirements:
  • US Citizenship required and must be able to start with an Interim Secret Clearance with the ability to obtain a Secret Clearance


Physical Requirements:
  • Tasking is primarily computer based
  • The person in this position must be able to operate and perform tasking on a PC
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About Us
As the Employer of Choice in the government services and solutions industry, ManTech seeks like minds who exhibit a sense of service, creativity and dedication. The ManTech family comprises a diverse yet united group of nearly 8,000 talented professionals around the globe, each bringing distinct backgrounds and skill sets to the team. Nearly half of us are veterans.

Our diversity makes us successful. Each team member is a unique piece of the puzzle, coming together to solidify our seamless foundation. As One ManTech, we learn together, we win together and we celebrate together.

Rich educational opportunities and programs help employees break through career barriers. ManTech offers tuition assistance, partnerships with universities and institutions, a Technical Recognition Awards program, professional groups that comprise our Communities of Practice and so much more. Our own acclaimed ManTech University offers instruction and resources needed for professional development.
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Secret
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MANTECH