Today
Secret
Unspecified
Unspecified
Logistics
Chantilly, VA (On-Site/Office)
ManTech is seeking a motivated, career and customer-oriented Logistics Analyst to join our team based out of Chantilly, VA.
This role will support the State Department's Service Delivery and Outreach (SDO) Division within the Office of Consular Systems and Technology. The purpose of our mission is to provide training, deployment, and communication services to all domestic and overseas consular operations, including passport agencies and visa centers. SDO is responsible for cross-cutting functions that have an enterprise-wide impact.
Responsibilities include, but are not limited to:
Minimum Qualifications:
Preferred Qualifications:
Security Clearance Requirements:
Physical Requirements:
This role will support the State Department's Service Delivery and Outreach (SDO) Division within the Office of Consular Systems and Technology. The purpose of our mission is to provide training, deployment, and communication services to all domestic and overseas consular operations, including passport agencies and visa centers. SDO is responsible for cross-cutting functions that have an enterprise-wide impact.
Responsibilities include, but are not limited to:
- Assist in Baseline process to include Market Research, Hardware Testing, Product Evaluation, Documentation/Inventory, and Support; respond to customer promptly and professionally via ServiceNow Tickets.
- Be able to inventory equipment, cycle count and assist in annual inventory.
- Basic understanding and application of troubleshooting methodologies to include following step-by-step install guide instructions as part of QA procedures.
- Ability to collaborate and communicate effectively with team members in a professional environment to include timely resolution of tasks and assignments with minimal supervision.
- Train site personnel in proper use of hardware to include providing customer service focused interaction with client.
- Install Microsoft Windows OS on workstations and laptops; update necessary installation guides and Knowledge Base Articles.
- Up to 5% Local Travel in the DC metropolitan area to customer sites to perform deployment activities such as site surveys, hardware and software installs as needed.
Minimum Qualifications:
- Minimum 2 years of experience in Information Technology and/or Logistics.
- High School Diploma or equivalent.
- Excellent written and verbal communication skills.
- Demonstrated initiative, sound judgment, effective decision-making.
- Experience in Customer Service.
- Proficiency with Microsoft 365 Productivity applications, Team, SharePoint, Outlook, etc.
Preferred Qualifications:
- Associate or bachelor's degree highly preferred.
- One or more technical certifications (CompTIA A+, Network+, Security+, etc.) highly preferred.
- A current and active Secret clearance is strongly preferred.
Security Clearance Requirements:
- Must be a U.S. Citizen and be able to obtain an Interim Secret clearance prior to starting this position and maintain a Secret clearance thereafter.
Physical Requirements:
- Must be able to remain in stationary position for up to 50% of the time.
- Must be able to deliver clear and effective communication both verbally and non-verbally to deliver updates; briefings; or interface with co-workers; leadership as well as customer.
- Must be able to work in an office environment and be able to freely move within this space to utilize office equipment as well as interface with co-workers and customer.
- Must be able to effectively use IT peripherals such as laptop, desktop, printer, fax machine, etc.
- Must be able to deliver presentations as needed.
- Must be able to review; decipher and understand program manuals; software/hardware manuals; training manuals; etc.
- The majority of work will be performed within a professional office environment. However, this positioncan require the individual to lift and move computer and other equipment up to 50 lbs. in weight, as well as being able to push a wheeled dolly with multiple computer systems loaded. Position may require bending, kneeling, or crawling to get to cables under/behind furniture and server racks.
group id: RTX14564a
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