Today
Secret
Unspecified
Unspecified
Cuba (On-Site/Office)
ManTech is seeking a motivated, career and customer-oriented Lead Field Support Technician to join our team in Guantanamo Bay, Cuba.
Responsibilities include but are not limited to:
Minimum Qualifications:
Desired Qualifications:
Clearance Requirements:
Physical Requirements:
Responsibilities include but are not limited to:
- The Senior Field Support Technician provides advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution
- They diagnose and resolve challenging hardware and software issues, install and configure complex equipment, and provide expert technical assistance to end users and Junior Technicians
- They lead onsite maintenance, upgrades, and troubleshooting efforts, ensuring minimal disruption to client operations
- They communicate effectively with clients, explaining complex technical concepts clearly and concisely
- They develop and maintain knowledgebase articles and training materials, contributing to the team's knowledgebase and improving support efficiency
- They also mentor Junior Technicians, providing guidance and support in their professional development
- The Senior Field Support Technician provides direction and mentorship to subordinate staff
Minimum Qualifications:
- HS in field necessary to assume Senior Field Support Technician duties and a minimum of
- 7+ years of expeience with 5+ years relevant Field Support Technician III experience.
- Demonstrated experience troubleshooting complex hardware and software issues, including network troubleshooting and configuration.
- Experience with cybersecurity tools and best practices.
- Experience with end-user device support (desktops, laptops, mobile devices). CompTIA A+ and Network+ certifications or equivalent, relevant vendor-specific certifications (e.g., Microsoft, Cisco), Security+ certification, and DoD 8570.01-M IAT Level II certification.
Desired Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Experience working in a managed services environment.
- Experience with cloud technologies (e.g., AWS, Azure). Experience with scripting and automation tools.
- Experience with advanced cybersecurity incident response and server administration and virtualization. Advanced vendor-specific certifications (e.g., MCSE, CCNP), CISSP or other advanced security certifications, ITIL Practitioner (or higher), and Project Management certifications.
- Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.
Clearance Requirements:
- Must have an active Secret clearance
Physical Requirements:
- Must be able to remain in a stationary position 50%
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer
- The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
group id: RTX14564a
ManTech Corporate Capabilities
