Today
Secret
Unspecified
Unspecified
Adelphi, MD (On-Site/Office)
CSSP Customer Success Manager
Adelphi, MD/San Antonio, TX
IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.
Our Team:
We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for:
*This position is contingent upon contract award and the actual job description may vary based on specific contract requirements and organizational needs.
Responsibilities:
Requirements:
IPTA is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law. We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity.
Our employees have diverse backgrounds, skills, and ideas that collectively contribute to a rich working environment and greater opportunity for innovation.
#clearance
Adelphi, MD/San Antonio, TX
IPTA's Technology Solutions Team is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve real problems for major government and business organizations. As a member of our Technology Solutions group, you will work with a team of technologists focused on delivering innovative business solutions using emerging technologies through proven successful methods.
Our Team:
We are looking for talented people who are enthusiastic about applying technology to deliver innovative outcomes with "fierce determination, fearless integrity, and passionate service." Our belief is that our people are the key to success. By encouraging and enabling continued learning, our team members grow to achieve their personal career goals. We are looking for:
- Smart people with a passion for technology
- Ability to solve challenging business problems
- Self-directed professionals
- Hunger to continually learn and grow
*This position is contingent upon contract award and the actual job description may vary based on specific contract requirements and organizational needs.
Responsibilities:
- A CSSP Customer Success Manager should possess extensive experience in team leadership and management, with a strong emphasis on delivering exceptional customer service
- This role requires a comprehensive understanding of a CSSP (Cybersecurity Service Provider) and its service offerings, alongside a keen attention to detail and exceptional communication skills
- Develop and provide strategic direction for the Customer Success Team to ensure effective planning and completion of team-level tasks and projects
- Stay informed of evolving DoD requirements impacting the subscriber base and provide guidance to the team to ensure timely adjustments and compliance with these changes
- Regularly update and maintain annual documentation, agreements, and templates to ensure compliance and alignment with subscriber needs
- Lead and guide the CSSP Customer Success Professional in promptly responding to new inquiries for cybersecurity services, providing accurate guidance and support through the service alignment process
- Ensure timely receipt of service inquiries and collaborate with customer contacts to create database records for tracking workflow processes related to service alignment
- Oversee the generation of formal support agreements and service quotes for prospective customers, ensuring accurate and timely delivery
- Guide and monitor the initiation of operational services, tracking progress through the automated alignment tool until all services are fully established
- Provide ongoing support to subscribers after service alignment to ensure continuous and sustained service delivery
- Attend leadership and subscriber briefings, generating reports on subscriber alignment, status updates, and tracking of outstanding funding
- Manage data for existing customers and facilitate their annual service renewal process
Requirements:
- Bachelor's degree in a related field (Computer Science, Information Technology, Business, Management)
- 6+ years of experience in a similar role
- Active Security clearance
IPTA is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment opportunity to all qualified employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age, physical disability, mental disability, medical condition, status as a veteran or disabled veteran or any other characteristic protected by law. We base all employment decisions, including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, returns from lay-off, terminations, and social and recreational programs on the principles of equal employment opportunity.
Our employees have diverse backgrounds, skills, and ideas that collectively contribute to a rich working environment and greater opportunity for innovation.
#clearance
group id: 10190125
