Help Desk Specialist

Koniag Management Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist with a Top-Secret clearance with the ability to obtain a SCI to support KMS and our government customer in Washington, DC. This position is for a Future New Business Opportunity.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag Management Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II technical support within a classified environment for our government client. This position requires an active Top-Secret clearance with eligibility to obtain SCI access. The role includes SCIF security management responsibilities and COMSEC duties. This position is based in Washington, DC and includes on-call requirements.

Essential Functions, Responsibilities & Duties may include but are not limited to:

The Help Desk Specialist will serve as the primary point of contact for end-user technical support while managing SCIF security operations. Core responsibilities include:

• Provide Tier I and II technical support via phone, email, and in-person
• Manage SCIF access control and security procedures
• Process and track service requests using ITIL-based incident management
• Support video teleconference setup and scheduling
• Maintain hardware inventory and asset management
• Assist with COMSEC material management and crypto operations
• Install and configure workstation hardware and software
• Document and track technical issues through resolution
• Manage classified hoteling space
• Monitor help desk metrics and generate performance reports
• Maintain security logs and access records
• Perform computer imaging and deployment
• Support printer, copier, and telephone systems

Education and Experience:
Required:

• Associate's degree (AS/AA) with 1 year of experience
  OR
• Minimum 3 years of related help desk experience
• Active Top Secret clearance with ability to obtain SCI

Required Skills and Competencies:

• Current CompTIA Security+ CE and/or CompTIA A+ certification
• Experience with ITIL service desk processes
• Knowledge of desktop hardware and software troubleshooting
• Understanding of security procedures in classified environments
• Strong customer service and communication skills
• Experience with ticket management systems
• Ability to maintain detailed documentation
• Knowledge of basic networking concepts
• Familiarity with video teleconference systems
• Experience with inventory management
• Ability to work core hours (7:00 AM - 5:00 PM)
• Understanding of SCIF operations and security requirements

Desired Skills and Competencies:

• Additional technical certifications
• COMSEC experience
• Prior government help desk experience
• Experience with classified systems
• Knowledge of CAC/PIV card systems
• Familiarity with government IT processes
• Previous SCIF security management experience
• Asset management system experience
• Bilingual capabilities

Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com .

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352