Today
Secret
Unspecified
Unspecified
Remote/Hybrid• (Off-Site/Hybrid)
Transform technology into opportunity as a BMC Remedy / Helix Associate with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
The Navy Enterprise Service Desk (NESD) program is seeking an associate level Remedy / Helix Associate to join their Helix Engineering team.
HOW OUR BMC REMEDY / HELIX ASSOCIATE WILL MAKE AN IMPACT:
WHAT YOU'LL NEED TO SUCCEED (Required):
GDIT IS YOUR PLACE:
Work Requirements
The Navy Enterprise Service Desk (NESD) program is seeking an associate level Remedy / Helix Associate to join their Helix Engineering team.
HOW OUR BMC REMEDY / HELIX ASSOCIATE WILL MAKE AN IMPACT:
- Work projects involving onboarding customers to the NESD Helix solution
- Prepare Foundation and Configuration data for loading into the environment
- Analyze data for anomalies and incompatibility with existing data
- Make recommendations for positive data changes
- Work with Developers to execute project tasks and align on technical dependencies
- Work with the Transition Manager and other teams to provide status
- Assist with gathering requirements from customers, prepare and deliver presentations and demos, write implementation guides, and appropriate test scripts.
- Work incident assignments, communicate with customers per defined methods and within service level agreement, create follow-on change requests and jira stories to accommodate changes.
- Prepare and coordinate change requests, follow the prescribed operating procedures, maintain and update the Production environment, meet key performance indicator thresholds.
- Multi-task on projects that include customer onboarding, ad-hoc requests, sustainment support, and continual service improvement initiatives.
- Identify and communicate gaps between out of the box workflow and custom
- Maintain system integrity by utilizing defined configuration control practices and change management processes.
- Manage your sprint load, forecast your work products and deadlines, execute to milestones and deadlines, keep your technical debt to a minimum, and provide product demonstrations of completed sprint products.
- Communicate verbally and in written form in a professional manner with customers, peers, and leadership.
- Participate in daily scrums, sprint planning meetings, technical implementation reviews, approved service interruption change windows, and other requests as needed.
- Work in a remote team environment supporting scheduled and ad-hoc video/audio meetings.
WHAT YOU'LL NEED TO SUCCEED (Required):
- Security Clearance Level: Active Secret clearance required.
- Required Experience: 1 year of BMC Accredited Administrator or commensurate Remedy/Helix Developer Studio experience
- Demonstrated experience managing Foundation and Configuration data in the Helix/Remedy ITSM application suites
- Ability to follow standard operating procedures and provide recommendations for improvement, as needed.
- Experience with SAAS solutions or AWS Cloud environments
- Experience with BMC Remedy version 20.x or higher
- Experience with ITIL methodologies, ITIL Foundation a plus.
- Experience with Helix/Remedy application process flows.
- Experience working in an Agile project methodology environment. JIRA story management a plus but not required.
- Ability to communicate and convey ideas in verbal and written form
- Ability to create and edit documents in Microsoft Word, Excel, and PowerPoint.
- Ability to analyze data with Microsoft Excel or comparable tools.
- Experience managing documents in Microsoft SharePoint
- Working knowledge of relational databases
- Experience discussing requirements with customers
- Willingness to learn additional Helix developer tasks
- Demonstrated ability to work productively in a remote location.
- Required Certifications: CompTIA Security+ CE certification {can be obtained within 3 months of start date}.
- Education: BS degree; additional years of experience may be considered in lieu of degree
- Location: Remote
- Position Length: This position is a one-year appointment, with the possibility of becoming permanent based on contractual + funding needs.
- US Citizenship Required
GDIT IS YOUR PLACE:
- Full-flex work week to own your priorities at work and at home
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Work Requirements
group id: 90979310
Explore the Art of the Possible | GDIT
