Yesterday
Public Trust
Unspecified
Unspecified
Business - Support
Topeka, KS (On-Site/Office)
Join Our Team as a National Customer Service Specialist
About MBA Consulting Services, Inc. (MBA CSi):
MBA CSi is a trusted federal government IT systems integrator specializing in innovative solutions that address mission-critical challenges. With a 20-year legacy of excellence, we deliver comprehensive services in information technology, engineering, professional services, and facilities management. Our values-driven culture emphasizes integrity, respect, and quality, fostering an environment where top talent thrives. MBA CSi employs over 350 professionals across 46 locations worldwide.
Position Overview:
We're looking for a detail-oriented National Customer Service Specialist to support the U.S. Postal Service at their Topeka, KS facility. In this full-time, onsite role, you'll play a key part in maintaining and improving the USPS's Security Lock policies, systems, and processes. You'll assist customers with ordering locks and keys, provide Tier 2 helpdesk support, and ensure accuracy in critical data files and records.
If you're a collaborative problem-solver with advanced technical skills and a knack for multitasking, this role is perfect for you!
What You'll Do:
What We're Looking For:
Additional Details:
Why Join MBA CSi?
At MBA CSi, you'll work in a collaborative and supportive environment with opportunities to make a meaningful impact. We're committed to fostering growth, encouraging innovation, and recognizing excellence.
Take the next step in your career and apply today!
#CJ
MBA Consulting Services, Inc. (MBA) is a federal government IT systems integrator committed to delivering solutions that solve mission challenges with agility, experience, and innovation. As a mission-focused integrator, we provide a comprehensive range of information technology, engineering, professional services, and facilities management solutions. We have proven expertise in delivering custom data analytics, digital services, systems engineering, human factor engineering, and infrastructure solutions.
MBA is headquartered in Chantilly, Virginia, has more than 400 employees, and is in 46 locations nationwide. With proven leadership and a 25-year heritage, our reputation has been forged by acquiring and developing the best talent in a values-driven culture of integrity, respect, and quality solutions.
"MBA CSi is an Equal Opportunity, Affirmative Action Employer. Women, Minorities, Veterans, and individuals with disabilities are encouraged to apply."
EOE - Minority/ Female/ Veteran/ Disabled
#CJ
About MBA Consulting Services, Inc. (MBA CSi):
MBA CSi is a trusted federal government IT systems integrator specializing in innovative solutions that address mission-critical challenges. With a 20-year legacy of excellence, we deliver comprehensive services in information technology, engineering, professional services, and facilities management. Our values-driven culture emphasizes integrity, respect, and quality, fostering an environment where top talent thrives. MBA CSi employs over 350 professionals across 46 locations worldwide.
Position Overview:
We're looking for a detail-oriented National Customer Service Specialist to support the U.S. Postal Service at their Topeka, KS facility. In this full-time, onsite role, you'll play a key part in maintaining and improving the USPS's Security Lock policies, systems, and processes. You'll assist customers with ordering locks and keys, provide Tier 2 helpdesk support, and ensure accuracy in critical data files and records.
If you're a collaborative problem-solver with advanced technical skills and a knack for multitasking, this role is perfect for you!
What You'll Do:
- Communicate with Postal employees and customers to share updates on systems, processes, and ordering policies.
- Generate reports and suggest process improvements for better management and efficiency.
- Develop and implement policies and procedures to enhance Security Lock functions.
- Provide technical support for ordering systems and related applications.
- Maintain accurate records for key returns, combination changes, and product updates.
- Participate in meetings to provide insights and recommendations on Security Lock programs.
- Support Tier 2 helpdesk operations by addressing escalated customer inquiries and resolving issues.
What We're Looking For:
- Experience:
- 2-3 years in customer service, helpdesk/call center operations, or materials ordering support.
- Technical Skills:
- Advanced proficiency in MS Excel, Access, and CSV files.
- Familiarity with MS Teams.
- Strong communication, multitasking, and problem-solving abilities.
- A proactive and adaptable mindset with the ability to work under pressure.
Additional Details:
- Location: Onsite at USPS facility, 500 Gary Ormsby Dr., Topeka, KS.
- Schedule: Monday-Friday, 10:00 AM - 7:30 PM CT.
- Position Type: Non-exempt, 40-hour workweek
- Background Requirements:
- Ability to pass a Background Investigation, Drug Test, and provide fingerprinting to obtain a Public Trust Clearance
Why Join MBA CSi?
At MBA CSi, you'll work in a collaborative and supportive environment with opportunities to make a meaningful impact. We're committed to fostering growth, encouraging innovation, and recognizing excellence.
Take the next step in your career and apply today!
#CJ
MBA Consulting Services, Inc. (MBA) is a federal government IT systems integrator committed to delivering solutions that solve mission challenges with agility, experience, and innovation. As a mission-focused integrator, we provide a comprehensive range of information technology, engineering, professional services, and facilities management solutions. We have proven expertise in delivering custom data analytics, digital services, systems engineering, human factor engineering, and infrastructure solutions.
MBA is headquartered in Chantilly, Virginia, has more than 400 employees, and is in 46 locations nationwide. With proven leadership and a 25-year heritage, our reputation has been forged by acquiring and developing the best talent in a values-driven culture of integrity, respect, and quality solutions.
"MBA CSi is an Equal Opportunity, Affirmative Action Employer. Women, Minorities, Veterans, and individuals with disabilities are encouraged to apply."
EOE - Minority/ Female/ Veteran/ Disabled
#CJ
group id: 10228070
