Today
Top Secret/SCI
Unspecified
Unspecified
IT - Data Science
Colorado Springs, CO (On-Site/Office)
GENERAL DUTIES:
REQUIRED QUALIFICATIONS:
DESIRED QUALIFICATIONS:
CLEARANCE:
- IT Systems Administration & Network Support
- Monitor and optimize network performance (speed, reliability, security).
- Configure and manage routers, switches, and firewalls.
- Install, configure, and maintain servers and workstations (Windows/Linux).
- Manage user accounts, permissions, and access controls.
- Apply patches and updates; conduct system health and performance checks.
- Cybersecurity & Information Assurance
- Implement security protocols to safeguard classified data.
- Conduct vulnerability assessments and security audits.
- Assist with remediation of security incidents and maintain compliance with DoD security practices.
- Video Teleconferencing (VTC) Management
- Maintain and troubleshoot VTC systems (Cisco, Polycom, ZoomGov).
- Support setup, operation, and maintenance of VTC systems and A/V equipment.
- Ensure audio/video quality, secure connectivity, and proper room configurations.
- Train end-users and develop supporting documentation for VTC use.
- Tier 1-2 End-User Support
- Provide technical support for hardware, software, and network issues.
- Maintain help desk documentation and troubleshooting guides.
REQUIRED QUALIFICATIONS:
- IT issues within Joint Operational Centers (JOC), Tactical Operation Centers (TOC), Emergency Operations Centers (EOC), or similar complex operations centers.
- Minimum of 5+ years in progressive experience in IT support roles, with at least 2 years specifically focused on VTC systems.
- Be proficient in Windows and/or Linux operating systems, networking fundamentals (TCP/IP, DNS, DHCP), cybersecurity principles, and troubleshooting methodologies.
- Have extensive knowledge of VTC technologies (e.g., Cisco, Polycom, Zoom for Government), codecs, protocols (H.323, SIP), and endpoint management. Experience with audio/video equipment setup, configuration, and troubleshooting.
- Bachelor's degree in Computer Science, IT, or a related field. Significant relevant experience may be considered in lieu of a degree.
DESIRED QUALIFICATIONS:
- Relevant IT certifications such as CompTIA Security+, CompTIA Network+, Cisco Certified Network Associate (CCNA), or equivalent are highly preferred. VTC-specific certifications are a plus.
CLEARANCE:
- TS/SCI minimum
group id: 90943786
