Customer Success / Customer Account Representative

Blackstone Talent Group, an award-winning technology consulting and talent agency is seeking a Customer Success / Customer Account Representative to join our Client's team.

The Customer Success / Customer Account Representative supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract.

The candidate will:

• Serve as the trusted advisor and single point of contact for assigned customer accounts.
• Develop and maintain strong working relationships with federal end users, stakeholders, and internal technical teams.
• Capture, clarify, and communicate customer requirements to engineering, architecture, and service delivery teams.
• Track and ensure resolution of customer issues, proactively identify improvement areas, and manage expectations.
• Support regular status reporting, service reviews, and customer success metrics.
• Advocate for customer needs within the organization, ensuring alignment with contract obligations and technical capabilities.
• Support customer onboarding and management in a hybrid computing environment with services ranging from data transfers to storage solutions, to high performance computing.
• Serve as the primary point of contact between assigned account holders and the technical delivery teams (including architecture, storage, operations and maintenance).
• Be leveraging executive communication skills with a strong IT background to engage and synchronize multiple stakeholders.
• Translate customer needs into actionable requirements and driving customer satisfaction across complex enterprise solutions through tailored interactions and solutions.
• This is a high-visibility, customer-facing role focused on ensuring a seamless and responsive experience for technical end users and stakeholders across classified environments.

Basic Requirements:

• Must have 2, or more, years of experience in IT-focused customer account management or customer success (this is not a call center or help desk support role).
• Must be familiar with requirement gathering, customer lifecycle management, and technical stakeholder engagement.
• Must have an active DoD Secret Security Clearance

Desired Requirements:

• Have a bachelor's degree in business, marketing, computer science, engineering, or related field.
• Have experience supporting technical government customers.
• Have a basic understanding of on-prem, hybrid cloud (AWS/Azure), and enterprise IT systems.

Security Clearance Required: Secret

Blackstone Talent Group is a wholly owned subsidiary of Blackstone Technology Group, a global IT services and software firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone's global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.

EOE of Minorities/Females/Veterans/Disabilities

Pay Range: $85,000-$120,000