Customer Success Engineer

This opportunity is fully ON-SITE and in Reston, Virginia.

Job Title: Customer Success Engineer

Location: Reston, Virginia

Clearance Required: Top Secret/SCI

Certification Required: IAT Level II certification (Security+ or equivalent)

Job Description:
TEKsystems is seeking a Customer Success Engineer with a strong background in Systems Engineering and experience in Computer Science to join our growing team. This role plays a critical part in ensuring a seamless and successful onboarding experience for new clients by translating complex technical requirements into actionable onboarding plans.

The ideal candidate will bring technical depth in software development, combined with exceptional communication skills and a customer-focused mindset. You’ll serve as the key liaison between technical teams and clients, making it easy for organizations to transition into using the Client's high-impact solutions.



Key Responsibilities
-Lead and manage the technical onboarding of new clients, ensuring all system requirements and integration steps are clearly defined and met.
-Analyze client infrastructure and workflows to tailor onboarding solutions aligned with the Client’s engineering capabilities.
-Translate complex technical specifications into clear, actionable plans for internal engineering and software development teams.
-Collaborate with systems engineers, developers, and program managers to deliver onboarding milestones on time and within scope.
-Provide training, documentation, and technical support to ensure client readiness and satisfaction.
-Serve as the communication bridge between clients and internal teams, identifying pain points and ensuring rapid resolution.
-Support post-onboarding check-ins and transitions into long-term support or operational phases.
-Continuously improve onboarding processes, leveraging client feedback and technical lessons learned.

Required Qualifications
-Bachelor’s degree in Systems Engineering, Computer Science, or related technical field (or equivalent experience).
-A minimum of seven (7) years of relevant experience
-Demonstrated experience in Systems Engineering for enterprise IT, cloud, or software-based solutions.
-Hands-on experience in Software Development or technical environments.
--Exceptional interpersonal, verbal, and written communication skills.
Strong organizational skills with the ability to manage multiple onboarding engagements simultaneously.
-Ability to translate technical details for both engineering teams and non-technical stakeholders.
-Experience working with government or federal clients is a plus.
-IAT Level II certification (Security+ or equivalent)

Preferred Qualifications
-Experience with Agile methodologies and technical project management.
-Familiarity with onboarding tools, client portals, or DevOps environments.
-Understanding of security, compliance, or data management requirements in federal systems.




• This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)
• Because an active or interim DoD clearance is required, U.S. Citizenship is required


o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:
 Medical, dental & vision
 Critical Illness, Accident, and Hospital
 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
 Life Insurance (Voluntary Life & AD&D for the employee and dependents)
 Short and long-term disability
 Health Spending Account (HSA)
 Transportation benefits
 Employee Assistance Program
 Time Off/Leave (PTO, Vacation or Sick Leave)