Today
Public Trust
Unspecified
Unspecified
IT - Support
Tacoma, WA (On-Site/Office)
ManTech seeks a motivated, career-focused, and customer-oriented Senior UX Designer & Usability Lead to join an on-site team in either: Falls Church, VA, San Antonio, TX, Aurora, CO, or Tacoma, WA.
Responsibilities include but are not limited to:
Minimum Qualifications:
Preferred Qualifications:
Clearance Requirements:
Physical Requirements:
Responsibilities include but are not limited to:
- Lead the planning, design, and validation of user experience (UX) across a portfolio of government websites, portals, and applications used across the Military Health System (MHS) and its global user base.
- Apply human-centered design (HCD) principles to improve usability, accessibility, information architecture, and content strategy across a variety of secure intranet and public-facing platforms.
- Conduct and oversee user analysis, usability testing, heuristic evaluations, wireframing, and prototyping using modern UX tools and methods.
- Collaborate with product owners, developers, and site maintenance staff to ensure usability improvements are feasible, measurable, and aligned with mission goals.
- Provide mentoring and hands-on quality assurance to other designers, content strategists, and accessibility specialists, promoting consistent design standards and measurable outcomes.
- Support modernization by identifying opportunities for automation, personalization, and improved user journeys on both legacy and newly deployed systems.
Minimum Qualifications:
- 5+ years of progressive experience in UX design or usability engineering, including hands-on work on complex, multi-system websites and applications.
- Bachelor's degree (in Human-Computer Interaction, Digital Media, Psychology, Information Systems, Design, or other relevant discipline).
- Strong knowledge of usability best practices including methods such as task-based testing, A/B testing, card sorting, participatory design, and clickstream analysis; with the ability to translate findings quickly into actionable UX enhancements to improve navigation, clarity, and task completion.
- Demonstrated experience using design and research tools such as Miro, Otter.ai, Figma, Axure, Sketch, Adobe XD, Optimal Workshop, UserTesting Platform, or equivalent tools.
- Nielsen Norman Group (NN/g) UX Certification or equivalent recognized industry certification.
Preferred Qualifications:
- Strong working knowledge of federated SharePoint, public-facing communication or collaboration platforms, or enterprise web content governance in a regulated environment.
- Experience supporting or interfacing with enterprise intranet systems used by military or civilian healthcare staff.
- Prior experience working with user bases exceeding 10,000, preferably in contexts involving operational healthcare, clinical training, or readiness systems.
Clearance Requirements:
- Must be a U.S. Citizen with the ability to obtain and maintain a Public Trust clearance.
Physical Requirements:
- Office work, typically sedentary with some movement around the office.
- Ability to travel (car or air) and present at conferences or meetings.
group id: RTX14564a
ManTech Corporate Capabilities
