Today
Secret
Entry Level (less than 2 yrs experience)
$50,000 - $60,000
No Traveling
IT - Support
Jb Pearl Harbor Hickam, HI (On-Site/Office)
Jr Customer Service & Technical Support - Pearl Harbor Naval Shipyard (PHNSY)
Location: Pearl Harbor Naval Shipyard -Onsite Support
Clearance: Must be eligible for base access
Certs: Security+ (or willing to earn within first year – we’ll support you!)
Are you transitioning from the military or looking to break into IT?
This is a great opportunity to build your career in a structured, mission-driven environment supporting a critical federal site. You’ll gain hands-on experience with enterprise-level systems while developing core skills in tech support, troubleshooting, and customer service.
⸻
What You’ll Be Doing:
• Be the first line of support for users needing help with systems and applications
• Answer questions and solve problems via phone, email, or chat
• Log all activity and resolutions in a service ticketing system
• Learn how to escalate technical issues and follow through until resolution
• Work with a team focused on delivering high-quality, reliable IT service
• Stay current with tools, tech, and procedures—we’ll help you learn
Why This Role is Great for Military or Entry-Level Tech Talent:
• Structured environment with clear goals
• Learn real-world systems in a secure federal setting
• Get your foot in the door with DoD IT
• Great path to build toward roles in cybersecurity, network support, and system admin
• You’ll be supported in earning your Security+ (an industry-recognized certification)
• Be part of a mission-first culture you’re already familiar with
What You Bring:
• Military experience, especially in a technical, communications, or admin role (preferred but not required)
• OR 0–2 years of experience in IT, help desk, or customer service
• A strong work ethic, attention to detail, and desire to learn
• Good people skills—you’ll be helping users who rely on you
• Willingness to work some nights, weekends, or holidays when needed
• Interest in pursuing a career in cybersecurity, systems, or IT support
• High school diploma or equivalent
• Eligible for DoD access (base clearance requirements apply)
Location: Pearl Harbor Naval Shipyard -Onsite Support
Clearance: Must be eligible for base access
Certs: Security+ (or willing to earn within first year – we’ll support you!)
Are you transitioning from the military or looking to break into IT?
This is a great opportunity to build your career in a structured, mission-driven environment supporting a critical federal site. You’ll gain hands-on experience with enterprise-level systems while developing core skills in tech support, troubleshooting, and customer service.
⸻
What You’ll Be Doing:
• Be the first line of support for users needing help with systems and applications
• Answer questions and solve problems via phone, email, or chat
• Log all activity and resolutions in a service ticketing system
• Learn how to escalate technical issues and follow through until resolution
• Work with a team focused on delivering high-quality, reliable IT service
• Stay current with tools, tech, and procedures—we’ll help you learn
Why This Role is Great for Military or Entry-Level Tech Talent:
• Structured environment with clear goals
• Learn real-world systems in a secure federal setting
• Get your foot in the door with DoD IT
• Great path to build toward roles in cybersecurity, network support, and system admin
• You’ll be supported in earning your Security+ (an industry-recognized certification)
• Be part of a mission-first culture you’re already familiar with
What You Bring:
• Military experience, especially in a technical, communications, or admin role (preferred but not required)
• OR 0–2 years of experience in IT, help desk, or customer service
• A strong work ethic, attention to detail, and desire to learn
• Good people skills—you’ll be helping users who rely on you
• Willingness to work some nights, weekends, or holidays when needed
• Interest in pursuing a career in cybersecurity, systems, or IT support
• High school diploma or equivalent
• Eligible for DoD access (base clearance requirements apply)
group id: 10202776
