Yesterday
Top Secret/SCI
Mid Level Career (5+ yrs experience)
$90,000
No Traveling
IT - Support
Pearl Harbor, HI (On-Site/Office)
Top Skills' Details
1) Must have an active TS/SCI
2) Security+ CE
3) Service Desk experience
4.) Must complete Microsoft windows O/S training prior to starting
Intermediate level degree + experience requirement:
- 6 years with Bachelor's degree (or working towards)
Job Description
TEKsystems is in search of a service desk specialist to perform within password resets, answering phone calls, hardware/software break fix, installations, AD, account access, etc.
o Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
o Provides polite and friendly customer service
o Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
o Documents incident status and solutions in incident database tools.
o Possesses current working knowledge of computers, printers, laptops, and common windows applications
o Works through various types Tier II issues with telephone assist
o Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
1) Must have an active TS/SCI
2) Security+ CE
3) Service Desk experience
4.) Must complete Microsoft windows O/S training prior to starting
Intermediate level degree + experience requirement:
- 6 years with Bachelor's degree (or working towards)
Job Description
TEKsystems is in search of a service desk specialist to perform within password resets, answering phone calls, hardware/software break fix, installations, AD, account access, etc.
o Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
o Provides polite and friendly customer service
o Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
o Documents incident status and solutions in incident database tools.
o Possesses current working knowledge of computers, printers, laptops, and common windows applications
o Works through various types Tier II issues with telephone assist
o Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
group id: 10105424
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