IT Support Phone Installer & Tech

Recro, a Certified Small Business, helps federal agencies achieve their goals through IT infrastructure, cybersecurity, DevOps, cloud services, and digital transformation. We prioritize innovation, employee growth, and a collaborative work environment, guided by our core value - to make a difference.

Currently, Recro is seeking a motivated, career and customer oriented Phone Installer and Tech, to join our team in Chantilly, VA.

Clearance

TS/SCI (FS Poly)

Responsibilities:

• Supporting all facets of phone installations and troubleshooting a variety of telephones.
• Installing, pulling, terminating, and dressing cabling appropriately according to industry and Sponsor standards.
• Troubleshoot and repair faulty connections, dropped calls, or hardware issues
• Configure call routing, voicemail, extensions, and phone features
• Local travel may be required between customer buildings or temporary assignment to an alternate location in support of special projects.
• Member of a team comprised of a variety of skills that provide coverage from 6:00 a.m. - 6:00 p.m. with flexibility to support 24x7 operations; may need to work extended hours during critical peaks and be available to meet last minute requests.

Qualifications:

• Excellent knowledge of various cabling methodologies, industry standards, troubleshooting techniques, and reading/understanding cable run lists.
• Experience with installing endpoints including but not limited to desktop IT equipment, printers, VOIP and digital phones, network switches.
• Experience resolving technical problems and answering queries by that involve computer hardware, network, and telecommunications systems.

Preferred Qualifications:

• Related work experience in IT hardware and cabling installation.
• Experience with implementation on the Sponsor's network LAN infrastructure.
• Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job

Physical Requirements:

• Must be able to remain in a stationary position at least 25% of the time.
• Constantly operate a computer, phone, and other office equipment for extended periods of time.
• Must be able to move/traverse within and between buildings and offices majority of the time, position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces.
• Must be able to move Audio/Visual or Computer equipment weighing 50+ pounds, some equipment may require team-lift or the use of carts. Ascends/descends a ladder, 10+ feet high while pulling cables and adjusting equipment.

Benefits at Recro

• 100% paid medical, dental, and vision
• 401k - 6% matching and 401k profit sharing
• PTO - 120 Hours
• Federal Holidays
• Education and Tuition Reimbursements
• Wellness Benefits
• A lot of cool gear!

Working at Recro

• A Great Culture - We are building a culture at Recro where amazing people (like you) can do their best work. If you are ready to grow your career and recro (re-invent) the way our clients operate, you have come to the right place.
• A Great Place to Work - Employees are treated like people, not line items. We work smart when we can and hard when we must but we always do it together, as a team. We are a team with tons of passion and enthusiasm to blaze new trails and improve the state of our clients, the broader community, and even the world.
• A Great Place to Contribute - We believe diverse perspectives improve each challenge that we face. We trust and enable our amazing people to accomplish amazing feats. At Recro, you will be empowered to deliver your best work.
• A Great Place to Grow - We believe in our people and maximizing your potential. At Recro, we continue to look into the future and invest in each other through teamwork, collaboration, and training.