Senior CMDB Process Analyst

Our work depends on a Senior Configuration Management Database (CMDB) Process Analyst joining our team to support the Centers for Medicare & Medicaid Services (CMS). The customer has a strong appetite for innovation, automation and leveraging much of the ServiceNow platform. If you have strong analytical skills and a natural desire to learn, then this position and team may be a good fit for you.

As a Senior CMDB Process Analyst supporting CMS, you will be entrusted to identify, streamline and centralize business processes and ensure overall data accuracy. In this role, a typical day will include:

• Serve as a key ServiceNow process owner for CMDB responsible for implementing best practices as pertains to maintenance and updating the CMDB, implementing governance, auditing, reports and metrics, etc.
• Collaborate with cross-functional teams to improve CMDB management and ITSM processes.
• Partner with business process owners and management on strategic initiatives.
• Implement standard naming conventions and prevent duplicate CIs.
• Administer CMDB tools (such as de-duplication, data management policies, identification and classification), ensuring proper functionality and integration with IT systems.
• Provide training and support to users on CMDB processes and tools to garner business value.
• Work closely with IT, infrastructure, application and security teams to ensure data consistency.
• Provide reports and metrics on CMDB status and data quality.
• Ensure accurate records of Configuration Items (CIs), servers, network gear and applications.
• Provide expertise to Identify process improvement and automation opportunities within CMDB management.
• Manage expectations and address concerns proactively.
• Create and maintain clear and comprehensive documentation for best practices, standards and procedures for efficient CMDB usage.
• Stay current with industry trends and emerging technologies to propose enhancements and improvements to existing processes.

REQUIRED QUALIFICATIONS

• 3+ years of experience in ITSM processes, primarily in CMDB management.
• Strong understanding of ITIL & ITSM fundamentals.
• Solid skills using ServiceNow CMDB and CMDB tools. Strong ability to ensure accurate data classification and deduplication.
• Excellent written and verbal communication skills and be effective at communicating with both technical and non-technical audiences.
• Ability to juggle multiple tasks in parallel with an awareness for evolving prioritization.
• Self-motivated to keep learning about the ServiceNow platform, capabilities and best practices and apply/share them with teammates and our customer
• Experience working on project teams that leverage Agile/Scrum
• Ability to acquire and maintain a Public Trust clearance.

PREFERRED QUALIFICATIONS

• Bachelor's Degree (BS) in Computer Science, Software Engineering or a related field or equivalent working experience in lieu of a degree.
• 1+ ServiceNow Certification in Discovery, Event Management, CSDM, or Service Mapping.
• ITIL Foundations Certification (v3 or higher) or a willingness to attain within first year.
• Proven problem-resolution, decision-making and analytical skills with keen attention to detail under limited supervision.
• Energetic, goal oriented, proactive, innovative, hardworking, and patient.
• Proficiency with Microsoft Office suite and SharePoint

LOCATION: Remote. Candidates in the DMV area strongly preferred.

CLEARANCE:

Ability to obtain a Public Trust: candidate must have lived in the United States at least three (3) out of the last five (5) years and pass a public trust background investigation.

WHAT GDIT CAN OFFER YOU

• Full-flex work week.
• 401K with company match.
• Customizable health benefits packages.
• Collaborative teams of highly motivated critical thinkers and innovators.
• Internal mobility team dedicated to helping you own your career.
• Rewards program for high-performing employees.

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