Service Desk Technician

Amentum is a leading provider of enduring support for the essential missions of the U.S. government, its allied partners and international organizations. With over 60 years of experience, Amentum supports the execution of complex and critical missions by providing global logistics and stability operations, technical services and national security solutions to customers around the world. Amentum has a workforce of approximately 50,000 people in over 80 countries on all seven continents and is headquartered in Chantily, VA

Amentum is currently seeking a Service Desk Technician to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and information technology (IT) systems.

As a member of the team, you will:

• Resolve issues remotely that have been reported by the customer.
• Upon completing additional training, you will move to resolve more complex issues.
• Provide comprehensive Phone, Chat, Web Submission, and Email Support for the efficient resolution of incidents & requests of end-users.
• Assist the IT Field Techs and cross-functional teams, in the resolution of IT related issues for all supported platforms.
• Resolve service requests or issues as appropriate on the first point of contact or within the specified timeline.
• Route and Dispatch service request(s) to the appropriate IT support group or next level Tech, for resolution, if the problem cannot be handled within defined time constraints.

Minimum Qualifications:

• Must have a High School Diploma / GED and 2 years of experience.
• Must be able to obtain and maintain a TOP SECRET (TS) or DOE Q Government Clearance. Note: US Citizenship is required to obtain a TOP SECRET (TS) or DOE Q Clearance.
• Must have a working knowledge of PC operations which include Hardware, network settings, operating system, and MS Office applications.
• Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer).

Work Environment: (On-site, hybrid, remote): on-site

Physical Demands:

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; reach with hands and arms; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters .