4157 AV Engineer

OVERVIEW:

We have an exciting and challenging opportunity for an Sr. AV Engineer on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. All the personnel on the team will work together to support innovative design, engineering, procurement, implementation, operations, sustainment and disposal of user facing and data center information technology (IT) services on multiple networks and security domains, at multiple locations worldwide, to support the IC mission.

GENERAL DUTIES:

• Daily conference room checks: verifies all equipment is online, functioning and charged.
• Daily meeting support: hands on technical support resource for customers for all conference room meeting needs, including video, audio, webex, room computer connectivity, and lap connectivity.
• Supports customer during meetings, including video teleconferencing, video display of laptops and/or room computer presentations, WebEx setup.
• Logs all transactions with customers in ServiceNow.
• Troubleshoots and resolves AV issues.

REQUIRED QUALIFICATIONS:

• BS and 5+ years of experience and/or equivalent combination of years of experience/education.
• Experience supporting telephony, video, network and/or other collaboration devices.
• Experience providing customer service and end user support.
• Hands on experience troubleshooting and resolving A/V issues.
• Strong written and verbal communication skills.

DESIRED QUALIFICATIONS:

• Minimum of four years' experience with AV technologies.
• Additional experience with Cisco Telepresence endpoints, WebEx, Cisco CMS and Cisco Jabber.

CLEARANCE:

• TS/SCI with ability to obtain a CI Poly.