Today
Top Secret/SCI
Unspecified
Unspecified
Engineering - Systems
Springfield, VA (On-Site/Office)
Job Description
Ready to make a difference? Our employees design, integrate, and test the world's next generation communication and electronic warfare systems for the United States DoD and international customers. You will be among the brightest minds, working on the aerospace and defense industry's most difficult problems. Drawing strength from our differences, we're innovating for the future. We put our customers first - exemplified by our mission: "We Protect Those Who Protect Us®." Sound like a team you want to be a part of? Come build your career with us.
The Customer Support Technician will be part of an elite and agile Operations and Sustainment team responsible for multiple GEOINT mission critical production systems and capabilities across the entire enterprise.
Responsibilities of this role will include:
Required Education, Experience, & Skills
Preferred Education, Experience, & Skills
Pay Information
Full-Time Salary Range: $77809 - $132275
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Electronic Systems
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. Electronic Systems (ES) is the global innovator behind BAE Systems' game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere - from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact - for our customers and the communities we serve.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
Ready to make a difference? Our employees design, integrate, and test the world's next generation communication and electronic warfare systems for the United States DoD and international customers. You will be among the brightest minds, working on the aerospace and defense industry's most difficult problems. Drawing strength from our differences, we're innovating for the future. We put our customers first - exemplified by our mission: "We Protect Those Who Protect Us®." Sound like a team you want to be a part of? Come build your career with us.
The Customer Support Technician will be part of an elite and agile Operations and Sustainment team responsible for multiple GEOINT mission critical production systems and capabilities across the entire enterprise.
Responsibilities of this role will include:
- Provide user support and customer service on customer-supported computer applications and platforms.
- Troubleshoot problems and advise on the appropriate action.
- Initial assessment, triage, research, providing technical assistance and support related to computer systems, hardware, or software.
- Respond to queries, isolate problem, and determine/implement solution.
- Collecting information through a customer conversation, accessing support tools, and additional support staff if needed.
Required Education, Experience, & Skills
- Associates Degree or equivalent 3-5 years' of relevant experience
- Must have a current, active TS SCI Clearance
- Must be able to communicate effectively (written and oral) across multiple teams and with senior company and customer management.
- Knowledge of relevant call tracking applications
- Knowledge and experience of customer service practices
- Strong customer service skills and experience
- Ability to work 24x7 rotating shift schedule (Including Holidays as needed)
- Must obtain Security + Certification.
Preferred Education, Experience, & Skills
- A Bachelors' Degree and 2-5 years' of relevant experience or equivalent relevant experience.
- Must be able to communicate effectively (written and oral) across multiple teams and with senior company and customer management.
- Knowledge of relevant call tracking applications
- Knowledge and experience of customer service practices
- Strong customer service skills and experience
- Ability to work 24x7 rotating shift schedule
Pay Information
Full-Time Salary Range: $77809 - $132275
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Electronic Systems
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. Electronic Systems (ES) is the global innovator behind BAE Systems' game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere - from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact - for our customers and the communities we serve.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
group id: 10122330
At BAE Systems, our ethos is etched in purpose – a purpose that binds us to protect those who protect us, to unite our community of colleagues and customers, and to drive forward the growth and development of our exceptional team members. Guided by unwavering commitment, we stand shoulder to shoulder with our defenders, fostering an environment where purpose isn’t just a statement, it’s our shared heartbeat.
