Operations Director

POSITION SUMMARY

The purpose of the Operations Director position is to meet Office of Refugee Resettlement (ORR) requirements for the provision of Influx Care Facilities (ICF) and related services throughout the continental US. These facilities provide an appropriate and efficient means for ORR to provide campuses, direct care, supervision, and related services necessary for the care of Unaccompanied Children (UC) until they can be placed with an appropriate sponsor. The Operations Director's capabilities, experience, and expertise related to the provision of safe and appropriate care and support of UC and similarly situated at-risk minor populations are critical to the success of this effort.

This position may also perform the following duties:

• Oversees all aspects of the project, coordinate resources, and assure quality control processes are in place.
• Verifies conformance with task schedules and costs.
• Meet with the Government and Amentum personnel on a regular basis to formulate and review tasks and deliverables.
• Ensure all Amentum Influx Care Facility (ICF) operations are in accordance with the following:
  
  • ORR Policy Guide, Children Entering the United States Unaccompanied: https://www.acf.hhs.gov/orr/policy-guidance/children-entering-united-states-unaccompanied
  • Policy for Influx Care Facilities ORR Policy Guide: https://www.acf.hhs.gov/orr/policy-guidance/children-entering-united-states-unaccompanied-section-7#7.1
  • ORR Field Guidance containing updates to ICF standards: https://www.acf.hhs.gov/orr/policy-guidance/uc-program-field-guidance

QUALIFICATIONS

• Prior Department of Health and Human Service (HHS) ORR experience, to provide Amentum with Subject Matter Expertise (SME) to successfully support future HHS-ICF operations.
• Have direct relevant management experience operating and managing Influx Care Facility, to include be intimately familiar with executing all ORR requirements and shelter operations.

OTHER KNOWLEDGE, SKILLS AND ABILITIES

• Strong management skills
• Experience providing excellent customer service in supporting contract responsibilities
• Ability to work in a fast-paced environment handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules and under pressure of deadlines while maintaining performance standards
• Complete understanding of operations of assigned contract.
• Attention to details and able to handle multiple tasks independently.
• Excellent communication, effective leadership and interpersonal skills.
• Knowledge of various computer applications (ex: Excel, Word, PowerPoint, etc).
• Must be able to obtain and maintain a Secret US Government Clearance. Note: US Citizenship is required to obtain a Secret Clearance

EDUCATION / CERTIFICATIONS

Master's degree in social work or equivalent degree in education, psychology, sociology, or other relevant behavioral science degree; or, a Bachelor's degree plus 5 years' experience in child welfare administration, child protective services. In addition to either of the criteria above, the candidate must possess: 2 years of experience in program management or as director of a license childcare program.

WORKING AND LIVING CONDITIONS

• Work is performed in an office environment.
• Location of performance is potentially anywhere in Continental United States

OTHER RESPONSIBILTIES

Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.

Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.

Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters .