Today
Public Trust
Unspecified
Unspecified
Business - Support
Ashburn, VA (On-Site/Office)
Zachary Piper Solutions is seeking a Customer Support Specialist for a job opportunity supporting a federal subcontracting company. This position is currently hybrid with on-site work in Ashburn, VA two days/week. TheCustomer Support Specialist will support customer engagement, professional writing, and program support for various ServiceNow development projects focused on web development for various clients.
Responsibilities for the Customer Support Specialist:
Required Qualifications for the Customer Support Specialist include:
Compensation for the Customer Support Specialist include:
• Salary Range: $80,000-110,000**depending on experience**
• Benefits: Cigna Medical, Dental, Vision, 401k, PTO, Holidays, Sick leave as required by law
This position opened on 6/16 and will accept applicants for one month.
#LI-Hybrid
#LI-MZ1
Keywords: servicenow, technical writing, operations, operational support, customer facing, client facing, customer service, account management, customers, professionalism, communication, professional writing, executive assistant, service now, service now requirements, servicenow requirements, requirements analyst, requirement analysis, requirements and gathering, sdlc, system development lifecycle, system development life cycle, software development lifecycle, software development life cycle, requirements analysis, design, implementation, evolution, testing, software, software development, software life cycle, development life cycle, s d l c, s.d.l.c., Cleared, clearable, dod cleared, dod secret, dod clearance, secret clearance, ts, tssci, ts/sci, top secret clearance, top secret, secretclearance, secret, secret dod, dos secret, secret dos, top secret sci, top secret with sci, federally cleared, ts sci, active ts, active secret, active clearance, clearance active, sci eligible, sci eligibility, active top secret, dod clearance, active dod, active security, security clearance, veterans, reserve, reserves, reserve member, civilian, marine corp, marines, marine corps, active duty, retired military, military, army, navy, air force, us army, us navy, us air force, usmc, untied states service member, department of defense, dod, department of state, federal agency, federal contract, public sector, long term contracts, Public trust, public trusts, dhs public trust, dhs trust, dhs cleared, trust public, publictrust, Remote, remote work, remotework, hybrid, off-site, wfh, work from home, hybrid, hybrid work, website, web site, website development, site development, software development, consultant, ashburn, virginia, dmv, va, ashburn virginia, ashburn va, district of Columbia, dc Maryland virgina, nova, northern virginia, northern va
Responsibilities for the Customer Support Specialist:
- Engage with customers and end-users providing service and correspondence regarding project development and support.
- Communicate with the team, developers, management, and external stakeholders.
- Write content for the website, coordinate and facilitate meetings, manages weekly status reports.
- Organize engagements and act as the liaison between vendors and clients - own the process and act as the external face of the project.
Required Qualifications for the Customer Support Specialist include:
- 3+ years of experience encompassing executive administration, customer service, and operational/business support.
- Experience working in an IT environment
- Must be able to obtain DHS Public Trust/Suitability
- Bachelor's Degree
Compensation for the Customer Support Specialist include:
• Salary Range: $80,000-110,000**depending on experience**
• Benefits: Cigna Medical, Dental, Vision, 401k, PTO, Holidays, Sick leave as required by law
This position opened on 6/16 and will accept applicants for one month.
#LI-Hybrid
#LI-MZ1
Keywords: servicenow, technical writing, operations, operational support, customer facing, client facing, customer service, account management, customers, professionalism, communication, professional writing, executive assistant, service now, service now requirements, servicenow requirements, requirements analyst, requirement analysis, requirements and gathering, sdlc, system development lifecycle, system development life cycle, software development lifecycle, software development life cycle, requirements analysis, design, implementation, evolution, testing, software, software development, software life cycle, development life cycle, s d l c, s.d.l.c., Cleared, clearable, dod cleared, dod secret, dod clearance, secret clearance, ts, tssci, ts/sci, top secret clearance, top secret, secretclearance, secret, secret dod, dos secret, secret dos, top secret sci, top secret with sci, federally cleared, ts sci, active ts, active secret, active clearance, clearance active, sci eligible, sci eligibility, active top secret, dod clearance, active dod, active security, security clearance, veterans, reserve, reserves, reserve member, civilian, marine corp, marines, marine corps, active duty, retired military, military, army, navy, air force, us army, us navy, us air force, usmc, untied states service member, department of defense, dod, department of state, federal agency, federal contract, public sector, long term contracts, Public trust, public trusts, dhs public trust, dhs trust, dhs cleared, trust public, publictrust, Remote, remote work, remotework, hybrid, off-site, wfh, work from home, hybrid, hybrid work, website, web site, website development, site development, software development, consultant, ashburn, virginia, dmv, va, ashburn virginia, ashburn va, district of Columbia, dc Maryland virgina, nova, northern virginia, northern va
group id: 10430981
