IT Support Technician

Computer (Software and Hardware) Support Technician

Transform technology into opportunity as a Computer (Software and Hardware) Support Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Computer (Software and Hardware) Support Technician you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Administrator Advisor joining our team.

HOW A SYSTEMS ADMINISTRATOR ADVISOR WILL MAKE AN IMPACT

• Works under direction of Senior Advisor to report progress and challenges encountered during install/test/upgrade/build hardware solutions that can be used to build and maintain Senior Advisor's Project Schedule.

• Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone.

• Respond to email, IM messages (IM), and voicemail messages for customers seeking help. Install, modify, and repair computer hardware and software
• Designs, develops, implement, and analyze hardware for products.

• Develop test strategies to test hardware mechanisms

• Develops the strategy and devices to facilitate performance and stress testing for hardware components

• Troubleshoots complex challenges related to the engineering of hardware products

• Compiles input and test steps in Engineering Installation Plans (EIP) and Standard Operating Procedures (SOP) to validate and ready crucial documentation designed to back and support hardware solution

• Draft specifications and documentation for hardware components and computer systems

• Lead process improvement for hardware engineering processes

• Participate in special hardware engineering projects

• Communicate and report daily status on all tasks, for all engineers and associates, to the Senior Advisor

• Perform other job-related duties as assigned

• May coach and provide guidance to less-experienced professionals

• May serve as a team or task lead

WHAT YOU'LL NEED TO SUCCEED:

• Education: BA/BS or equivalent combination of training, education and experience, Security+ certification required
• BA/BS or equivalent combination of training, education and experience.
• 5+ years of experience in an IT support related role.
• Security Clearance Level: Active Secret required to start
• Based in Key West, FL (On Site role)

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

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Work Requirements