Today
Secret
Unspecified
Unspecified
Knoxville, TN (On-Site/Office)
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U.S. - The best version of me
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Position Description:
We are seeking an experienced leader and proven decision-maker committed to delivering quality customer service. Youll be joining the National Security and Justice (NSJ) business unit (BU) that supports the mission of U.S. security and law enforcement. Overseeing operations on a day-to-day basis, you will be responsible for developing client relationships, managing a cross-functional team, establishing expertise in client processes, and maintaining expertise in CGI Federals Momentum Financials. Top candidates for this position will have a demonstrated ability to quickly learn complex software and business processes, work directly with clients, and act in a team leadership capacity.
This position is located in our Knoxville, TN office; however, a hybrid working model is acceptable.
Your future duties and responsibilities:
This position is based in our Knoxville, TN Center of Excellence; however, a hybrid working model is acceptable.
Team Member Management: Lead a team of professionals towards achieving customer, business, and member development goals.
Maintain oversight of team member activities, delegate work, mentor team members, and oversee performance monitoring and management
Ensure team processes are executed as planned/documented to ensure quality is maintained and service level agreements are met
Work in a combined Helpdesk environment collaborating with Helpdesk managers in other locations to facilitate common processes and experiences
Monitor and ensure the team meets all client service level agreements and requirements
Provide visibility to CGI and client management teams regarding team performance including creating and/or contributing to reports
Oversee Helpdesk and Production Support Operations: Accountable for the overall success of helpdesk and production operations. Must ensure project work meets scope, schedule, and budget objectives.
Provide overall direction of helpdesk and production support activities, translate client needs into detailed work plans and schedules, and define and manage project resources
Actively participate and drive client-facing meetings involving, but not limited to, requirements gathering, solutions design, implementation schedules, issue resolution, and status updates
Maintain subject matter expertise in CGI Federals Momentum to be able to effectively communicate issues/risks to CGI and client management and perform analysis as needed to aid in the resolution of client issues or scoping of new initiatives
Facilitate the resolution of issues that are pertinent to the success of the project, ensuring that corrective actions are in place to prevent or address project non-conformances
Monitor and evaluate deliverables for operational effectiveness, functionality, cost, efficiency, benefits, and contract compliance
Required qualifications to be successful in this role:
8+ years of combined relevant experience (e.g., Momentum SME, application/software support, client/customer support, team leadership and mentorship)
Bachelors degree in STEM or a related discipline (e.g., Business, Computer Science, Economics, Accounting/Finance, IS/IT)
Ability to work well under pressure in an evolving environment and demonstrate commitment to quality and client satisfaction
Ability to communicate effectively with any audience (i.e., all levels of CGI and client organizations)
Proven ability to develop teams and support individuals with their career growth, including fostering a collaborative, respectful and professional culture
Excellent interpersonal skills including the ability to work with diverse personality types
Comprehensive understanding of the software development lifecycle
Project management experience with a successful delivery track record
Exceptional analytical problem-solving skills necessary to assist with and oversee the resolution of issues and impediments blocking work completion
Meticulous in writing and reviewing written communications and deliverables that must adhere to contractual obligations
Commitment to maintaining working knowledge of client processes and Momentum as well as learning new technologies that can further address client needs
Desired qualifications/non-essential skills required:
Experience and understanding of SQL with Oracle DB
Business Development experience
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $69,700.00 - $154,300.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs
#CGIFederalJob
#LI-DD1
Skills:
What you can expect from us:
Together, as owners, lets turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information.
U.S. - The best version of me
By playing this video you consent to Google/YouTube processing your data and using cookies Learn more .
Position Description:
We are seeking an experienced leader and proven decision-maker committed to delivering quality customer service. Youll be joining the National Security and Justice (NSJ) business unit (BU) that supports the mission of U.S. security and law enforcement. Overseeing operations on a day-to-day basis, you will be responsible for developing client relationships, managing a cross-functional team, establishing expertise in client processes, and maintaining expertise in CGI Federals Momentum Financials. Top candidates for this position will have a demonstrated ability to quickly learn complex software and business processes, work directly with clients, and act in a team leadership capacity.
This position is located in our Knoxville, TN office; however, a hybrid working model is acceptable.
Your future duties and responsibilities:
This position is based in our Knoxville, TN Center of Excellence; however, a hybrid working model is acceptable.
Team Member Management: Lead a team of professionals towards achieving customer, business, and member development goals.
Maintain oversight of team member activities, delegate work, mentor team members, and oversee performance monitoring and management
Ensure team processes are executed as planned/documented to ensure quality is maintained and service level agreements are met
Work in a combined Helpdesk environment collaborating with Helpdesk managers in other locations to facilitate common processes and experiences
Monitor and ensure the team meets all client service level agreements and requirements
Provide visibility to CGI and client management teams regarding team performance including creating and/or contributing to reports
Oversee Helpdesk and Production Support Operations: Accountable for the overall success of helpdesk and production operations. Must ensure project work meets scope, schedule, and budget objectives.
Provide overall direction of helpdesk and production support activities, translate client needs into detailed work plans and schedules, and define and manage project resources
Actively participate and drive client-facing meetings involving, but not limited to, requirements gathering, solutions design, implementation schedules, issue resolution, and status updates
Maintain subject matter expertise in CGI Federals Momentum to be able to effectively communicate issues/risks to CGI and client management and perform analysis as needed to aid in the resolution of client issues or scoping of new initiatives
Facilitate the resolution of issues that are pertinent to the success of the project, ensuring that corrective actions are in place to prevent or address project non-conformances
Monitor and evaluate deliverables for operational effectiveness, functionality, cost, efficiency, benefits, and contract compliance
Required qualifications to be successful in this role:
8+ years of combined relevant experience (e.g., Momentum SME, application/software support, client/customer support, team leadership and mentorship)
Bachelors degree in STEM or a related discipline (e.g., Business, Computer Science, Economics, Accounting/Finance, IS/IT)
Ability to work well under pressure in an evolving environment and demonstrate commitment to quality and client satisfaction
Ability to communicate effectively with any audience (i.e., all levels of CGI and client organizations)
Proven ability to develop teams and support individuals with their career growth, including fostering a collaborative, respectful and professional culture
Excellent interpersonal skills including the ability to work with diverse personality types
Comprehensive understanding of the software development lifecycle
Project management experience with a successful delivery track record
Exceptional analytical problem-solving skills necessary to assist with and oversee the resolution of issues and impediments blocking work completion
Meticulous in writing and reviewing written communications and deliverables that must adhere to contractual obligations
Commitment to maintaining working knowledge of client processes and Momentum as well as learning new technologies that can further address client needs
Desired qualifications/non-essential skills required:
Experience and understanding of SQL with Oracle DB
Business Development experience
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $69,700.00 - $154,300.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs
#CGIFederalJob
#LI-DD1
Skills:
- Delivery Management
- Capture Management
- Project Management
What you can expect from us:
Together, as owners, lets turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGIs legal duty to furnish information.
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Work With Purpose
