Systems Administrator, Transportables

Are you interested in using your skills to help shape the Cyber, Security, & Intel space? If so, look no further. Amentum is seeking a Transportables System Administrator to join our team of passionate individuals in Warrenton, VA. In this role you will support challenging, mission-critical projects that make a direct impact on the Nation's security and intelligence mission.

Your Impact:

The mission of the Lone Wolf program is to support, operate, and maintain the Distributed Continuity Integrated Network - Top Secret Enterprise Services (DCIN-TS ES) which is a DoD-provided, TS/SCI, integrated voice, video, and data, global communications network that facilitates collaboration among senior leaders and key staff. The Lone Wolf program boasts a professional workforce comprised of specialists throughout the Information Technology lifecycle and who contribute to a positive work environment.

The Lone Wolf Team is Mission Focused, Customer Oriented, Process Guided, and Solutions Driven. Candidates interested in joining the team must be critical thinkers, have a strong work ethic, and be able to work independently or as a member of a team in a dynamic environment that supports a critical and rewarding mission. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful, you must be able to rapidly adapt and learn how to operate the front and back end of new products and processes. The Team is expected to grow and is looking for people who can apply disciplined processes and provide imaginative solutions that enable the adoption of innovation and emerging technologies that create opportunities for transformative change.

Responsibilities:

The duties and responsibilities of the Transportables System Administrator include, but are not limited to, the following:

• Oversee the day-to-day operations, performance, and reliability of a multi-site Network Operations Center, ensuring continuous support for critical IT infrastructure across diverse geographic locations.
• Design, implement, and maintain comprehensive policies and standards for the effective allocation and use of IT and computing resources. Ensure alignment with organizational goals while upholding network security and system integrity.
• Serve as a primary point of contact for customer issues by diagnosing, resolving, and tracking problems. Manage and maintain customer accounts, including establishment, updates, and repairs, while identifying opportunities to improve customer service processes.
• Provide responsive, multi-channel support (via email, phone, and remote access) to end-users, delivering timely troubleshooting and problem resolution. Ensure high-quality customer experience through consistent and effective communication.
• Respond to service requests and oversee the lifecycle tracking, documentation, and reporting of network systems and hardware assets. Ensure compliance with disposal protocols, including the secure destruction of sensitive materials.
• Utilize industry-standard tools to deliver remote support for desktop and peripheral devices, efficiently resolving technical issues while minimizing system downtime
• Maintain accurate records of technical incidents and service requests, escalating complex or unresolved issues according to established escalation procedures and organizational policies
• Administer enterprise software deployments using tools such as Microsoft Endpoint Configuration Manager (MECM), ensuring streamlined, secure, and automated application rollouts across all relevant systems
• Provide training and guidance to end-users to enhance technology adoption and efficiency. Regularly communicate key updates, insights, and technical recommendations to senior leadership to support informed decision-making
• Continuously research and evaluate emerging technologies, tools, and best practices to maintain current expertise and ensure the organization benefits from up-to-date knowledge in relevant IT domains
• Actively participate in cross-functional and special projects, bringing technical insight and operational support to ensure successful outcomes aligned with organizational objectives

Requirements:

• Must have active Top-Secret clearance with SCI or the ability to acquire Top Secret/SCI
• Demonstrates a strong ability to work autonomously, translating senior leadership's guidance and intent into actionable outcomes. Effectively manages the execution of both independent and collaborative projects, ensuring alignment with organizational goals and timelines
• Possesses hands-on experience with enterprise technologies, including Windows Server 2019, Citrix Virtual Desktop, VMware ESXi, and Active Directory. Proficient in managing and optimizing virtualized environments to support business-critical workloads
• In-depth knowledge and practical expertise with VMware virtualization solutions, including ESXi, vCenter, and vSAN
• Skilled in configuring, maintaining, and troubleshooting complex virtual infrastructure for optimal performance and scalability
• Advanced understanding of Nutanix Hyperconverged Infrastructure (HCI), including architecture, deployment, and the use of integrated management tools for efficient data center operations
• Solid understanding of networking principles, protocols, and configuration best practices to ensure secure, reliable, and high-performing IT environments
• Demonstrated experience implementing and managing data protection strategies and disaster recovery solutions to ensure business continuity and data integrity
• Proven track record of identifying and recommending technology solutions that enhance customer satisfaction, support mission objectives, and drive operational improvements
• Must be able to work a 40-hour work week, normally Monday through Friday
• Ability to work overtime during critical peaks and be available to meet last-minute requests for overtime if needed
• Ability to travel (20-25%) primarily within 75 miles
• Familiarity with MS Office applications such as Excel, Word, Outlook, SharePoint, Project and Visio
• Exceptional attention to detail; excellent verbal and written communication skills; strong critical thinking, organizational, time-management, and problem-solving skills
• Ability to work both independently and as part of a team in a dynamic environment

Clearance Required:

• Must have active Top-Secret clearance with SCI or TS with the ability to acquire SCI

Minimum Education:

• High School Diploma

Minimum Years of Experience:

• 5 years of relevant experience

Required Certifications:

• Ability to meet or exceed DODD 8140/8570 IAT Level 2 Requirements, to include CE certification

Preferred:

• Bachelor's degree in IT related field
• Experience with ServiceNow
• Experience with ITIL

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