Today
Public Trust
Unspecified
Unspecified
Remote/Hybrid• (Off-Site/Hybrid)
Complex Case Manager - Cerner Community Care
Edera L3C is a fast-growing healthcare consultancy that addresses today's issues and helps create tomorrow's solutions by connecting the brightest minds in healthcare. Our team of management, technology, and creative services consultants work collaboratively with industry experts who bring deep experience and expertise to create transformational business solutions. We believe complex challenges and multi-faceted opportunities call for multi-disciplinary approaches and that's how we work. We transform healthcare by bringing industry best practices from the private sector to the public sector, and the public sector to the private sector. Edera is an L3C (a variation of a limited liability company) that places "purpose before profit;" a social enterprise venture. This means we are focused on a socially beneficial mission to transform organizations rather than being driven to maximize income. Profits beyond our business sustainability goals are reinvested into communities or clients.
Position Description
The Complex Case Manager - Cerner Community Care will support Veterans and high-need populations by evaluating, optimizing, and supporting workflows across Cerner's Community Care platform. This full-time role focuses on helping clinical teams improve care coordination for patients with complex medical, behavioral, and social needs. The individual in this role will work through change tickets and issue resolution processes, applying deep knowledge of available Veteran resources and system functionality to ensure that workflows and configurations support access, safety, and quality outcomes. Applicants must have exceptionally strong communication skills and thrive in an environment of leading discussions and meetings with executive-level stakeholders.
APPLICANTS MUST HAVE VA AND/OR DOD EXPERIENCE
Type of Employment: Full-Time
Work Location/Travel: Expected 50% travel required; applicants must be free from travel restrictions to accommodate evolving needs of the client.
Salary Range: $83,000 - $96,000 base salary, depending on experience and location. Competitive salary/pay, potential for bonus. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is highly competitive but dependent upon employment type (1099, contract, W2).
Role Reports to: Hiring Manager
Direct Reports: This role has no direct reports
Responsibilities:
• Assess and triage open change requests and issues and apply industry knowledge and expertise of Cerner functionality to resolve the tickets.
• Serve as an advocate for end users by identifying gaps and advancing opportunities to better support Veteran care using community-based services.
• Demonstrate excellent communication skills and present in the most polished and professional manner.
• Collaborate with end users and technical teams to remove workflow barriers and enhance care delivery capabilities.
• Evaluate documentation processes and recommend configuration updates to support complete, efficient, and standardized information capture.
• Ensure Cerner Community Care modules are optimized to reflect the realities of complex care coordination without placing undue burden on end users.
• Provide workflow support and subject matter expertise for all care management services.
• Assess workflows and operational processes used by clinicians and case managers and provide recommendations for enhanced system alignment.
• Understand the care coordination needs of high-risk Veterans and ensure system functionality and configuration support their access to care.
• Apply expert-level knowledge of complex care planning to evaluate current-state workflows and recommend optimizations using Cerner Community Care.
Knowledge and Skills Required:
• Hands-on experience using Cerner Community Care for case management and care coordination.
• Expertise in managing patients with complex physical, behavioral, and social needs.
• Knowledge of VA Community Care programs and referral management processes.
• Strong documentation, organizational, and time management skills.
• Comfort working across interdisciplinary teams and escalating complex situations.
Education/Certification Required:
• Bachelor's degree in Nursing, Social Work, or related clinical field required.
• Master's degree in Nursing, Public Health, Social Work, or Health Informatics preferred.
• Clinical licensure required (e.g., RN, LCSW, LMSW).
Experience Required:
• Minimum of 5 years of clinical case management experience.
• Minimum of 5 years of hands-on experience with Cerner implementations including Community Care.
• Required experience supporting VA and/or DoD Cerner deployments.
Technical Skills Required:
• Proficiency in Cerner Community Care case management modules and care plans.
• Understanding of HL7 interoperability, referrals, and community network documentation.
• Competency using Microsoft Office Suite and collaborative platforms.
All applicants must be US citizens and able to obtain a Public Trust clearance. Edera participates in the E-Verify program. Edera is a drug-free workplace.
Edera is an Equal Opportunity and Affirmative Action Employer. Edera prohibits discrimination against individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by law.
Edera L3C is a fast-growing healthcare consultancy that addresses today's issues and helps create tomorrow's solutions by connecting the brightest minds in healthcare. Our team of management, technology, and creative services consultants work collaboratively with industry experts who bring deep experience and expertise to create transformational business solutions. We believe complex challenges and multi-faceted opportunities call for multi-disciplinary approaches and that's how we work. We transform healthcare by bringing industry best practices from the private sector to the public sector, and the public sector to the private sector. Edera is an L3C (a variation of a limited liability company) that places "purpose before profit;" a social enterprise venture. This means we are focused on a socially beneficial mission to transform organizations rather than being driven to maximize income. Profits beyond our business sustainability goals are reinvested into communities or clients.
Position Description
The Complex Case Manager - Cerner Community Care will support Veterans and high-need populations by evaluating, optimizing, and supporting workflows across Cerner's Community Care platform. This full-time role focuses on helping clinical teams improve care coordination for patients with complex medical, behavioral, and social needs. The individual in this role will work through change tickets and issue resolution processes, applying deep knowledge of available Veteran resources and system functionality to ensure that workflows and configurations support access, safety, and quality outcomes. Applicants must have exceptionally strong communication skills and thrive in an environment of leading discussions and meetings with executive-level stakeholders.
APPLICANTS MUST HAVE VA AND/OR DOD EXPERIENCE
Type of Employment: Full-Time
Work Location/Travel: Expected 50% travel required; applicants must be free from travel restrictions to accommodate evolving needs of the client.
Salary Range: $83,000 - $96,000 base salary, depending on experience and location. Competitive salary/pay, potential for bonus. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is highly competitive but dependent upon employment type (1099, contract, W2).
Role Reports to: Hiring Manager
Direct Reports: This role has no direct reports
Responsibilities:
• Assess and triage open change requests and issues and apply industry knowledge and expertise of Cerner functionality to resolve the tickets.
• Serve as an advocate for end users by identifying gaps and advancing opportunities to better support Veteran care using community-based services.
• Demonstrate excellent communication skills and present in the most polished and professional manner.
• Collaborate with end users and technical teams to remove workflow barriers and enhance care delivery capabilities.
• Evaluate documentation processes and recommend configuration updates to support complete, efficient, and standardized information capture.
• Ensure Cerner Community Care modules are optimized to reflect the realities of complex care coordination without placing undue burden on end users.
• Provide workflow support and subject matter expertise for all care management services.
• Assess workflows and operational processes used by clinicians and case managers and provide recommendations for enhanced system alignment.
• Understand the care coordination needs of high-risk Veterans and ensure system functionality and configuration support their access to care.
• Apply expert-level knowledge of complex care planning to evaluate current-state workflows and recommend optimizations using Cerner Community Care.
Knowledge and Skills Required:
• Hands-on experience using Cerner Community Care for case management and care coordination.
• Expertise in managing patients with complex physical, behavioral, and social needs.
• Knowledge of VA Community Care programs and referral management processes.
• Strong documentation, organizational, and time management skills.
• Comfort working across interdisciplinary teams and escalating complex situations.
Education/Certification Required:
• Bachelor's degree in Nursing, Social Work, or related clinical field required.
• Master's degree in Nursing, Public Health, Social Work, or Health Informatics preferred.
• Clinical licensure required (e.g., RN, LCSW, LMSW).
Experience Required:
• Minimum of 5 years of clinical case management experience.
• Minimum of 5 years of hands-on experience with Cerner implementations including Community Care.
• Required experience supporting VA and/or DoD Cerner deployments.
Technical Skills Required:
• Proficiency in Cerner Community Care case management modules and care plans.
• Understanding of HL7 interoperability, referrals, and community network documentation.
• Competency using Microsoft Office Suite and collaborative platforms.
All applicants must be US citizens and able to obtain a Public Trust clearance. Edera participates in the E-Verify program. Edera is a drug-free workplace.
Edera is an Equal Opportunity and Affirmative Action Employer. Edera prohibits discrimination against individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by law.
group id: 91124723
