Sr. Help Desk Technician/Secret Clearance

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• Salary range - $60,000 to $65,000
• Location - Port Hueneme CA
• Period of Performance - July 14th through February 2026 with high expectation of continuation.

Job Summary:
We are looking for a Sr. Help Desk Technician to provide technical support to the Naval Facilities Engineering and Expeditionary Warfare Center (NAVFAC EXWC) internal team members and external clients. The ideal candidate will have a strong background in troubleshooting and resolving IT issues, excellent customer service skills, and the ability to work independently.

Qualifications:

• 5+ years of experience in a help desk or technical support role.
• Proficiency in operating systems including Windows and MacOS.
• Experience with ticketing systems and remote support tools.
• Strong communication and interpersonal skills.

Responsibilities:

• Provide Operations and Systems Support, Help Desk Support, Warfighter Support Services, Acquisition Engineering and Lifecycle Integrated Support, Integrated Product Support Administration, and Data Administration
• Perform installation, configuration, operation, and troubleshooting of standards-based hardware, software, and ancillary media equipment.
• Ensure that EXWC computing plant is monitored and maintained in full compliance with the directives
• Perform evaluation of operational equipment, systems and components.
• Conduct analytical studies, cost benefit, analyses, or other research required by data calls or taskers and responds to data calls that contains information requests, such as phones and smartphones usage, list of phones by department, and new requirements by department.
• Create and submit orders and build-outs in network enabled technologies (NET).
• Validate rollovers and lookup records in NET.
• Contribute to content management in NET including technical data and documentation, requirements, part/supplier data, and IPS information.
• Process and maintain data processing accounts, following command processes and customer information system requirements or environments.
• Maintain content in repositories to include initiating account requests for new command employees, analyzing information system requirements or environments, and processing requests for distribution lists, permissions and data processing accounts, maintaining data accuracy, and update changes as necessary.
• Perform data Extraction, Transformation, and Loading (ETL) operations from multiple data sources and develop meaningful data visualizations to be hosted on both internal and external-facing portals.
• Determines appropriate products or services based on clients or customers defined project scope, requirements, and deliverables.
• Conduct investigations of operational units/systems in response to technical requests from EXWC or operational commands.
• Provide first level call support via existing telecom and/or IT infrastructure.
• Provide technical assistance to supported commands to repair and maintain equipment and assets.
• Provide assistance for resolution of technical assistance requests and feedback using the Support Tracking System (STS), to include technical fault isolation and troubleshooting investigations necessary to detect and correct problems with the system equipment.
• Provide response/resolution of service calls.
• Support queries to the Help Desk by the end-user and ensure the expeditious closure of all open items.
• Perform continuous analysis of EXWC's Help Desk tracking tickets in order to define process and product trends, along with recommended courses of corrective action.
• Provide support with landline and cellular telecommunication requests, processing new desk phones landlines and coordinating transfer requests for current desk phone landlines, submitting trouble tickets, processing move/add requests to Base Phone Shop, and tracking completion of orders for phone services.
• Provide support to electronic systems including troubleshooting and an in-depth understanding the command's communication systems.
• Provide hands-on programming, configuration, installation, logistical support and commissioning of telecommunication equipment to include communication and networking.
• Submit Requests for International Service for Travelers as required and provide end-user support with training on smartphone and setting up email in the smartphone.
• Maintain inventory of Telecommunication equipment using the Cell Phone Manager Tool, keep the inventory up to date with the total number of phones by type, location and assigned user, and identify documentation requirements or procedures.
• Provide program and product analytical, engineering, logistics, financial, and cost support services for NAVFAC EXWC equipment/systems and associated components and peripherals to include the areas of maintenance, asset management, program and technical documentation, and documents support.
• Conduct analysis and documentation support of logistics planning, resource administration, acquisitions, certification implementation and life cycle planning, operational use, equipment activation, equipment disposal, and execution of logistics planning documents.
• -Monitor activities and resources to mitigate risk by assigning, tracking and maintaining status of STS tickets and acknowledging receipts of STS assignments within one (1) business day.
• -Communicates with requesters on ticket status and escalates issues when delays are expected.
• -Provide support measures to catalog, receive, store, transfer, issue, and dispose of computer supplies and maintain data entry and related documents in automated databases.al support to end users via phone, email, or in person.
• Ensure high levels of customer satisfaction through prompt and effective communication.

DAWSON is an Equal Opportunity/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

DAWSON offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.

DAWSON gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.