Today
Secret
Unspecified
Unspecified
Fort Lee, VA (On-Site/Office)
IT Support III
Location: Fort Lee, Virginia
Clearance: Secret
Description:
HigherEchelon is seeking an IT Support III Technician who acts as the senior field engineer and subject matter expert for high-level desktop support operations. This role bridges service desk and infrastructure teams, managing critical escalations, VIP support, software packaging coordination, and mentoring junior staff. The position is central to resolving complex technical issues promptly, documented, and in alignment with the mission requirements. This position is based at Fort Gregg-Adams, VA, and requires a full-time, on-site presence with an active DoD Secret clearance.
This position is contingent upon contract award.
Job Responsibilities:
Provide advanced desktop and peripheral support across the CASCOM enterprise.
Handle and resolve VIP incidents within a 2-hour SLA, including support for executive staff, command group, and classroom trainers.
Troubleshoot complex Windows operating system, hardware, and software integration issues.
Lead deployment and testing of new software packages in coordination with SCCM and server teams.
Escalate persistent or systemic issues to the Systems Administrator Lead with documented impact assessments.
Provide field guidance to IT Support I/II technicians; support their development and knowledge transfer.
Document advanced resolution paths, update SOPs, and suggest ticket triage improvements.
Assist with classroom readiness inspections and equipment lifecycle refresh activities.
Track technical trends and provide recommendations for modernization or configuration improvements.
Required Skills:
Advanced skills in Windows imaging, Group Policy troubleshooting, and enterprise printing.
Proven success in handling executive-level support and mission-critical outage resolution.
Must be a U.S. Citizen
Must have a Secret security clearance
Desired Skills:
TRADOC or CASCOM-specific user support background.
Experience leading deskside support teams and mentoring junior IT staff.
Familiarity with AESMP/Remedy reporting and service level enforcement.
Experience coordinating with infrastructure and cybersecurity teams in classified environments.
Education and Experience:
Associate degree, minimum; a Bachelor's degree in IT or related discipline is preferred.
5+ years supporting enterprise desktop and end-user computing environments.
Certifications required:
#CJ
#dice
About HigherEchelon, Inc.
HigherEchelon, Inc. (HE) is a service-disabled veteran-owned small business (SDVOSB) with offerings in Engineering, Gaming, Human Capital, Enterprise Technology and Cyber Solutions. HigherEchelon aims to be the premier trusted partner in organizational excellence and achieves this through sustained investment in talent and the employee experience. HigherEchelon puts the employee first to better serve customer needs and sustain excellence.
HigherEchelon offers competitive full-time benefits including paid vacation and holidays, 401(k) matching, full health/dental/vision coverage, plus much more. For on-site and remote employees, flexible work schedules are offered when authorized.
By joining our team, you are choosing to embark on a journey towards excellence as a valued team member and trusted partner. We appreciate your inquiry and look forward to discussing the opportunity further.
EOE/Minorities/Females/Veterans/Disabled:
HigherEchelon, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. HigherEchelon, Inc. participates in E-Verify
Location: Fort Lee, Virginia
Clearance: Secret
Description:
HigherEchelon is seeking an IT Support III Technician who acts as the senior field engineer and subject matter expert for high-level desktop support operations. This role bridges service desk and infrastructure teams, managing critical escalations, VIP support, software packaging coordination, and mentoring junior staff. The position is central to resolving complex technical issues promptly, documented, and in alignment with the mission requirements. This position is based at Fort Gregg-Adams, VA, and requires a full-time, on-site presence with an active DoD Secret clearance.
This position is contingent upon contract award.
Job Responsibilities:
Provide advanced desktop and peripheral support across the CASCOM enterprise.
Handle and resolve VIP incidents within a 2-hour SLA, including support for executive staff, command group, and classroom trainers.
Troubleshoot complex Windows operating system, hardware, and software integration issues.
Lead deployment and testing of new software packages in coordination with SCCM and server teams.
Escalate persistent or systemic issues to the Systems Administrator Lead with documented impact assessments.
Provide field guidance to IT Support I/II technicians; support their development and knowledge transfer.
Document advanced resolution paths, update SOPs, and suggest ticket triage improvements.
Assist with classroom readiness inspections and equipment lifecycle refresh activities.
Track technical trends and provide recommendations for modernization or configuration improvements.
Required Skills:
Advanced skills in Windows imaging, Group Policy troubleshooting, and enterprise printing.
Proven success in handling executive-level support and mission-critical outage resolution.
Must be a U.S. Citizen
Must have a Secret security clearance
Desired Skills:
TRADOC or CASCOM-specific user support background.
Experience leading deskside support teams and mentoring junior IT staff.
Familiarity with AESMP/Remedy reporting and service level enforcement.
Experience coordinating with infrastructure and cybersecurity teams in classified environments.
Education and Experience:
Associate degree, minimum; a Bachelor's degree in IT or related discipline is preferred.
5+ years supporting enterprise desktop and end-user computing environments.
Certifications required:
- CompTIA Security+ (IAT Level II baseline; current)
- Microsoft 365 Certified: Modern Desktop Administrator Associate or equivalent
- ITIL v4 Foundation or demonstrated process maturity.
#CJ
#dice
About HigherEchelon, Inc.
HigherEchelon, Inc. (HE) is a service-disabled veteran-owned small business (SDVOSB) with offerings in Engineering, Gaming, Human Capital, Enterprise Technology and Cyber Solutions. HigherEchelon aims to be the premier trusted partner in organizational excellence and achieves this through sustained investment in talent and the employee experience. HigherEchelon puts the employee first to better serve customer needs and sustain excellence.
HigherEchelon offers competitive full-time benefits including paid vacation and holidays, 401(k) matching, full health/dental/vision coverage, plus much more. For on-site and remote employees, flexible work schedules are offered when authorized.
By joining our team, you are choosing to embark on a journey towards excellence as a valued team member and trusted partner. We appreciate your inquiry and look forward to discussing the opportunity further.
EOE/Minorities/Females/Veterans/Disabled:
HigherEchelon, Inc. is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, citizenship, ancestry, marital status, protected veteran status, disability status or any other status protected by federal, state, or local law. HigherEchelon, Inc. participates in E-Verify
group id: 90832636
