Desktop Support Technician

JOB TITLE: Desktop Support Technician
JOB LOCATION: Cincinnati OH
WAGE RANGE*: $20-21/hr. W2
JOB NUMBER: 25-02972

REQUIRED EXPERIENCE:

• Must be able to obtain a public trust
• 4 + years of related experience
• Experience troubleshooting Windows 10/11, MS Office 365 - Outlook
• Experience configuring MAC desktops and Laptops

JOB DESCRIPTION

• Seize your opportunity to make a personal impact as a Field Technician II supporting the Center for Disease Control and Prevention. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

HOW A FIELD TECHNICIAN I WILL MAKE AN IMPACT:

• Provide outstanding customer support assistance via phone and email in Windows 10/11
• Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.
• Meet SLAs in a high volume work environment and the main CDC campus.
• Utilize solid MS Office 365 Outlook
• Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.
• Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.
• Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devices.

WHAT YOU'LL NEED TO SUCCEED:

• IT related experience troubleshooting hardware and software, and connectivity issues
• IT Desktop Support experience to include 100% onsite support for local & remote customers using Windows 10/11 and Office 365
• Familiarity with a high paced SLA driven environment
• Experience troubleshooting Windows 10/11, MS Office 365 - Outlook
• Experience configuring MAC desktops and Laptops
• Experience troubleshooting general networking, wireless , and connectivity problems; and knowledge/experience with remote desktop and VPN (Zscaler).
• Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac
• Knowledge of a Ticketing System.
• High School Diploma or GED

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

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