Service Level Manager

Job Number: R0220622

Service Level Manager

The Opportunity:

On our team, you will play a critical role in planning, monitoring, and controlling all management and technical activities to deliver the overall program and individual projects on schedule, on budget , and with the highest quality. As a Service Level Manager, you will be responsible for defining and implementing the metrics gathering process for the program and using the metrics to ensure service delivery meets customer performance requirements.

Join us. The world can't wait.

You Have:

• 8+ years of experience evaluating Service Level Agreements (SLAs) and how best to measure those requirements against stated service specification goals
• 5+ years of experience in Service Level management
• 3+ years of experience in enterprise operations management
• 3+ years of experience in vendor or third-party service management
• 3+ years of experience automating measurement and reporting of performance metrics
• Secret clearance
• Bachelor's degree

Nice If You Have:

• Ability to work across Task Areas to achieve mission success
• Possession of excellent leadership and team management skills
• Possession of excellent customer or cross-functional stakeholder management skills, including a service mindset
• PMP Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information ; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model

Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you'll work with colleagues and clients in person, as needed for the specific role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.