Systems Administrator

The Alaka`ina Foundation Family of Companies (FOCs) is looking for a Systems Administrator to support our government customer located in Kwajalein Atoll, Marshall Islands . This position is an unaccompanied position.

The Systems Administrator provides system administration and operating system support, to include hardware monitoring, for file, print, common user application servers, and server farms/banks. This includes monitoring routine backups of local servers and performing routine updates to each server on a weekly basis for both unclassified and classified networks.

DESCRIPTION OF RESPONSIBILITIES:

• Perform baseline NEC server administration duties and system administration duties for mission support.
• Provide appropriate Desktop Support related reports, activities, and\or verification per the Performance Work Statement (PWS).
• Provide support for hardware monitoring, for file, print, common user application servers, and server farms/banks.
• Provide and install hardware, operating system, and software for file, print, common user applications servers, and server farms/banks.
• Perform system backups for each file, print, and common user applications server.
• Provide data to QC for System Backup Plan and Report due to the COR the first business day of each month.
• Create and utilize scripts with PowerShell to automate routing system and user management tasks.
• Monitor and manage ticket queue and ensure that unresolved issues are escalated in a timely fashion.
• Perform beginning of day and end of day checks/tests to include updating all open tickets and report any significant issues to the Enterprise Services Manager, DPM-Operations, or PM as well providing data to QC for the daily performance reports to the COR
• Provide daily briefs of any significant issues and immediately report all outages or hazardous conditions per NEC-KA, RCCP, and USAG-KA reporting requirements.
• Perform administration and maintenance on Microsoft Windows server platforms, Virtual Machine software (VMWare), various Storage Area Networks (SAN), Cisco Voice over Internet Protocol (VoIP) platform servers; and as required Cisco Unified Communications Manager (UCM), Cisco Unity Unified Messaging and supported subsystems.
• Ensure all NEC-managed servers are compliant with STIG and mitigate vulnerabilities discovered with the latest patches, based on ACAS scan, Security Content Automation Protocol (SCAP) scans, and other security tools.
• Properly maintain current DISA security technical implementation guides (STIG) Checklists (CKLs) on all common user servers.
• Install security, operating system service packs, patches, application updates and patches to maintain compliance and a high security posture.
• Coordinate with Cybersecurity team to create/maintain a plan of action and milestones (POA&M) for submission into Enterprise Mission Assurance Support Service (eMASS) entries.
• Collect system logs, security logs, and application logs for file, print, and common user applications servers and report any abnormalities to Cyber and/or LNEC-KA Cyber COR.
• Perform release management, to include commercial software, standard software, and site license management, for new system releases for NEC-managed systems.
• Operate and maintain a data center environment for backend computing resources necessary to operate a 911/E911 Emergency Support Center for NEC-managed servers.
• Ensure all changes are proper documents including risks and backout plans and the plan properly follows the change control process for approval
• Provide notifications of planned or unplanned system maintenance or degradation, in the form of an ASI Request
• Apply system analysis techniques and procedures to determine hardware, software, or system function specifications for servers and computers.
• Evaluate enterprise systems hardware and software deficiencies and provide recommendations to correct deficiencies.
• Support the process Capabilities Requests (CAPR) for new software purchases to be submitted to the COR.
• Organize and support continual improvement projects for systems and server manageability and performance.
• Serve as the Systems SME in cross-disciplinary teams to resolve problem or improve services via iterative projects
• Develop strong communications and working relationships with other support work center teams (including Desktop, Networks, Infrastructure. and Cyber Security).
• Develop Standard Operating Procedures and flows for common systems\server tasks
• Create and maintain detailed and accurate Tactics, Techniques, and Procedures (TTP)
• Assist customers with determining DoD approved Enterprise hosting solutions
• Other duties as assigned.

REQUIRED DEGREE/EDUCATION/CERTIFICATION:

• Bachelor's degree in Computer Science or relevant field preferred (not required) and at least three (3) years of relevant experience.
• Required 8570 baseline and CE certifications for IAT-II
• Experience with ServiceNow/AESMP ticketing system highly desired
• Experience with ESXi/VMWare and MECM preferred.
• ITIL 4 certification highly desired

REQUIRED SKILLS AND EXPERIENCE:

• Customer oriented attitude for positive CX/UX
• Possess a highly developed knowledge of systems analysis, computer systems, programming languages, hardware capabilities, and system operation
• Experience with Microsoft Structured Query Language (SQL)
• Working knowledge of DISA Security Technical Implementation Guide (STIG)
• Experience with securing, documenting, and maintaining SQL
• Ability to relocate and reside at the USAG-KA in the RMI. You must meet current vaccination requirements for infectious diseases to enter the RMI. Must also be willing to meet any future vaccination requirements if mandated by the RMI.
• Pre-employment health screening is required due to the island's remote location and limited medical and dental capabilities.
• Ability to ride a bicycle or walk at least 2 miles to/from work daily. There are no personally owned vehicles allowed on USAG-KA. Transportation is primarily by bicycle.
• Ability to travel by plane or small sea-going vessel between working locations.
• May be required to work overtime.
• Rotational callback and emergency duty are requirements of this position

REQUIRED CITIZENSHIP AND CLEARANCE:

• Must be a U.S. Citizen
• Must possess a valid U.S. passport.
• TOP SECRET security clearance to access classified information.

The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.

We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here

"EOE, including Disability/Vets" OR "Equal Opportunity Employer, including Disability/Veterans"

The Alaka`ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Ke`aki Technologies, Laulima Government Solutions, Kūpono Government Services, and Kapili Services, Po`okela Solutions, Kīkaha Solutions, LLC, and Pololei Solutions, LLC. Alaka`ina Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship.

For additional information, please visit www.alakainafoundation.com

#LI-JS1

#ClearanceJobs