Enterprise Computing Applications Monitoring

Job Title: Enterprise Computing Applications Monitoring Support (ECAMS) Watch Officer

Job Category: IT

Location: Pentagon

Clearance: DoD Top Secret

SHR is a premier technology integrator solving our nation's most complex modernization and readiness challenges across the defense, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and AI. With an intimate understanding of our customers' challenges and deep expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions.

Job Responsibilities:

• Provide active onsite operations, monitoring, and troubleshooting of IT systems and subsystems via various tools to support enterprise services to worldwide customer base.
• Through the use of various IT tools members are expected to identify performance issue, isolate fault(s), correct fault(s), and escalate when necessary within Service Level Agreements.
• Must be detail oriented and document all worked performed via appropriate ticketing/tracking system
• Collaborate closely with customers, other teams, and management to resolve incident(s) via verbal and written communications while providing regular updates until incident(s) are resolved.
• Must be able to provide summary reports to both technical and non-technical individuals that address identification of the incident(s), steps taken resolve incident(s), and root cause of incident(s).
• Must be proficient with Microsoft Office Suite
• Perform Administrator functions, including creation, modification, and deletion of accounts across various systems.
• Perform workstation and server patching and other duties as they apply to supporting Tier III initiatives

Education:

• Bachelor's degree in Computer Science or related IT or technical field

Experience:

• Minimum 3 Years' experience in Tier III Support operations
• Proficiency with Monitoring, Ticketing, Troubleshooting, and Reporting tools
• Hands on experience with Server Administrations including virtualization
• Commitment to adapting and adhering to best practices
• Attention to detail and professionalism

Certifications:

• Active DoD 8140 IAT Level II
• cyber certification or better

Preferred qualifications:

• Experience with Organizational Messaging Systems (OMS) and subsystems including AMHS,ECGS,ITS, and MCS
• Hands-on experience with VMWare, SCOM, Aternity, Remedy, Prism and Splunk
• Active DoD 8140 IAT Level III certification

Why Join Us:

At SHR, you will join a team that fosters growth, supports innovation, and encourages continuous learning. You will have the opportunity to impact significant government initiatives and contribute to national security and public welfare. We offer competitive compensation, comprehensive benefits, and a flexible work environment. Join us and make a difference!

At SHR, we foster an environment that promotes growth, innovation, and continuous learning. As a valued member of our team, you will:

• Contribute to impactful government initiatives that enhance national security and public welfare.
• Work in a collaborative, flexible, and forward-thinking work environment.
• Receive competitive compensation, comprehensive benefits, and career development opportunities.

Join us and make a difference!