Senior OEM Manager

Job Description

Tyto Athene is searching for a Senior OEM Manager to support U.S. Southern Command on the SCITES II Contract in Doral, Florida.

The Senior OEM (Original Equipment Manufacturer) Manager leads advanced technical support and lifecycle management for OEM hardware and software systems within a secure DoD IT environment. This role serves as the primary escalation point for Tier IV issues, collaborates closely with vendors and OEM engineers, and ensures optimal integration, supportability, and performance of enterprise infrastructure. The position demands a deep understanding of OEM platforms, IT service delivery, and DoD compliance requirements.

Responsibilities:

• Lead and manage Tier IV escalations for OEM-related hardware/software platforms, ensuring resolution of complex technical issues
• Act as the primary liaison between internal teams and OEM vendors (e.g., Dell, Cisco, VMware, Microsoft) to coordinate support, patching, and maintenance
• Direct the planning and implementation of firmware upgrades, BIOS updates, and hardware lifecycle refresh activities
• Maintain expert-level documentation on OEM systems, configurations, performance metrics, and change records
• Guide system engineering teams on OEM integration best practices, architecture decisions, and support readiness
• Collaborate with cybersecurity teams to ensure OEM hardware/software complies with STIGs, IAVAs, and DoD security mandates
• Participate in change review boards and ensure all changes related to OEM assets follow ITIL and configuration management standards
• Conduct performance tuning, capacity planning, and root cause analysis on critical OEM platforms
• Provide mentoring and guidance to Tier II/III technicians regarding OEM platform maintenance and support escalation procedures

Required:

• Bachelor's degree in Computer Science, Engineering, or related field
• 10+ years of experience in enterprise IT operations with a minimum of 3 years in OEM platform management at Tier IV level
• Strong knowledge of enterprise infrastructure and OEM platforms
• Demonstrated experience working in a DoD environment with DISA STIG compliance and RMF processes
• Proven ability to interface with high-level vendor support and manage warranty/contract support cases

Desired:

• Master's degree in related field
• Project Management Professional (PMP) certification
• Experience working in geographically dispersed, high-availability environments
• Experience leading system migrations and hardware refresh initiatives
• VMware VDP/VCAPC

Clearance:

• Secret clearance required with the ability to obtain a TS/SCI

Certification:

• DoD 8570 Baseline & CE certifications are required for all positions and may vary slightly depending on the skillset required to perform the role
• CompTIA Security+ CE
• ITIL v4 Foundation or higher

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Flexible Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and maternity/paternity leave.

Clearances Required

Secret

Additional Information

Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation that drives measurable success. Our expertise spans four core technology domains-Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT-empowering our clients with cutting-edge solutions tailored to their evolving needs. With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.

At Tyto Athene, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamTyto?

Tyto Athene, LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.