Customer Support Administrator

Job Overview

Job Title: Customer Support Administrator
Location: Stuttgart, DE

Job Responsibilities

Trace Systems is looking for a cleared, qualified individual to support the mission at United States Africa Command (USAFRICOM) HQ in Stuttgart, Germany. This position will interface directly with the customer in resolving desktop support issues in a timely manner.

The Computer Support Administrator will install, troubleshoot, service, and repair personal computers, PC software, cables, and connectors across multiple networks. Tasks include installation and maintaining baseline software configurations. The CSA will instruct users in the use of personal computers and networks and provide technical support for computers and associated networks.

Minimum Qualifications

• Active, in-scope US Government issued Secret clearance.
• Due to the nature of the work and contract requirements, US Citizenship is required.
• Ability to troubleshoot technical and complex computer/network related issues.
• Ability to work in high visibility, fast-paced, high-demand environment while maintaining decorum is a must.
• Excellent written and verbal communication skills.
• Ability to accurately recall policies and procedures.
• Can demonstrate knowledge/experience in using Active Directory, applying group policies and similar administrative functions.
• Ability to work independently and in a team environment with minimal supervision.
• Ability to multitask.
• Familiarity with, and can use Microsoft Windows productivity software (Word, Excel, Access, Outlook) to accomplish daily tasks.
• Ability to lift up to 50 lbs.
• Ability to work in tight spaces requiring stooping, bending and beneath desks.

Desired Qualification

• Familiarity with ServiceNow processes.

Education

• Bachelors Degree with 3 years of experience, or Associates with at least 7 years ot experience, or High School Diploma with at least 11 years experience.

Trace Systems

Trace Systems, headquartered in Vienna, Virginia, was founded to support and defend our nation's security interests at home and abroad-- whenever and wherever. We provide cybersecurity, intelligence, communications, networking and information technology services, systems, and solutions to the United States Department of Defense, Intelligence Community and Department of Homeland Security.

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading edge company where you can achieve great things while fostering a satisfying and rewarding career progression. Please apply directly through the website at: www.tracesystems.com . #jointracesystems

Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.