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ServiceNow Analyst

Zachary Piper Solutions, LLC

Today
Public Trust
Unspecified
Unspecified
Herndon, VA (On-Site/Office)

*Candidates will need to be able to obtain and maintain a US Public Trust Clearance*

Zachary Piper Solutions is seeking a dedicated ServiceNow Analyst to support a long standing contract with the VA and GSA. Your work will support a product that will help these customers transform and deliver Human Resources Services. This Analyst will provide advice and expertise to help improve business performance in terms of operations, profitability, management, structure, and strategy. This is a hybrid role reporting on-site once a week in Herndon, VA.

Requirements Needed:
  • Bachelor's Degree
  • Experience working with ServiceNow 3 - 5 years
  • Excellent customer relationship management skills including ability to lead requirements gathering and grooming conversations with clients
  • Strong analytical skills; ability to research ServiceNow HRSD issues and provide solution recommendations
  • Engage with different client audiences including working groups, leadership, and end federal product users regarding various technical and non-technical toipcs such system process improvements, requirement definition, and change management
  • Capacity and willingness to learn complex business rules and apply them to system processes and support

Compensation and Benefits:
  • $120,000 - $160,000 depending on years of experience - including health, dental, and vision insurance. 401K, PTO, Paid Holidays, sick leave if required by law

This job opens for applications on 6/2/2025. Applications for this job will be accepted for at least 30 days from the posting date

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Keywords: UI, configure workflow, secret clearance, top secret clearance, government, government contract, active security clearance, security clearance, servicenow, servicenow HRSD, analyst, servicenow analyst, CRM analyst, system improvement, change management, delivery, HR, HR service delivery analyst, functional consultant, agency, federal client, requirements gathering, analytics, analytical, business analysis, data, platform, application, solutions,
group id: 10430981
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About Us
Zachary Piper Solutions is a National Security focused technology services and consulting firm with a top-secret facility clearance. We support mission-critical initiatives on behalf of the Intelligence Community, Department of Defense, Department of Homeland Security, Department of Justice, Department of State, and a variety of Civilian Agencies. ZPS is dedicated to help protect government networks against cyber threats and to maximize the wide-spectrum of intelligence and security-related technologies. Our dedicated support and proven experience drive results in support of our client’s mission objectives.
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Clearance Level
Public Trust