Jun 4
Top Secret
Senior Level Career (10+ yrs experience)
IT - Support
FBI, DC (On/Off-Site)
Position Description: Business Support Technical Lead - We are seeking a highly capable and service-oriented Business Support Technical Lead to manage and elevate the technical support function that underpins critical business systems and services. This role combines hands-on technical troubleshooting, team leadership, and cross-departmental collaboration to ensure optimal performance of applications, user support services, and operational workflows.
Clearance Requirement: Active Top Secret with eligibility to Special Compartmented Information (SCI)
The ideal candidate has strong problem-solving skills, is customer-focused, and possesses the ability to bridge technical solutions with business needs.
Requirements
Responsibilities:
· Business support refers to a broad range of services to help the Government operate efficiently and effectively. Services include administrative, consulting, financial, marketing, program management, and others essential to operations.
· Responsibilities may include:
• Agile/ART coaching
• Asset management records
• Briefing documents
• Calculating return on investment (ROI)
• Change management
• Diagrams in native format
• Facilitating user engagement events
• Formal meeting minutes of technical exchanges
• Full source code sets with configuration management information
• Guidelines and templates
• Helpdesk support
• Knowledge sharing through communities of practice (COP)
• Licensing, warranty, and renewal information
• Network/Security monitoring (NOC/SOC)
• Operational control procedures (OCP)
• Standard operating procedures (SOP)
• Specifications of software/hardware
• Software documentation
• System and user documentation
• Technical documentation
• Training materials
· Leadership & Communication:
• Proven ability to mentor and guide support teams in high-volume environments.
• Excellent communication skills with a strong customer service mindset.
• Comfortable interfacing with stakeholders at all levels across business functions.
Required Skills:
· Active top-secret clearance.
· 13+ years of experience and a Master's degree in relevant field
· Previous project management experience.
· Previous experience supporting help desk functions.
· Previous technical writing experience.
· Excellent communication, collaboration, and problem-solving skills.
· Demonstrated ability to lead by example and inspire team growth.
· Some domestic or internal travel may be required.
Preferred Skills
· ITIL Foundation Certification or similar service management credential.
· Experience working in regulated industries
· Exposure to cloud-based SaaS applications and integrations.
· Familiarity with change management and release cycles for enterprise applications.
· Project coordination or business analysis experience.
Clearance Requirement: Active Top Secret with eligibility to Special Compartmented Information (SCI)
The ideal candidate has strong problem-solving skills, is customer-focused, and possesses the ability to bridge technical solutions with business needs.
Requirements
Responsibilities:
· Business support refers to a broad range of services to help the Government operate efficiently and effectively. Services include administrative, consulting, financial, marketing, program management, and others essential to operations.
· Responsibilities may include:
• Agile/ART coaching
• Asset management records
• Briefing documents
• Calculating return on investment (ROI)
• Change management
• Diagrams in native format
• Facilitating user engagement events
• Formal meeting minutes of technical exchanges
• Full source code sets with configuration management information
• Guidelines and templates
• Helpdesk support
• Knowledge sharing through communities of practice (COP)
• Licensing, warranty, and renewal information
• Network/Security monitoring (NOC/SOC)
• Operational control procedures (OCP)
• Standard operating procedures (SOP)
• Specifications of software/hardware
• Software documentation
• System and user documentation
• Technical documentation
• Training materials
· Leadership & Communication:
• Proven ability to mentor and guide support teams in high-volume environments.
• Excellent communication skills with a strong customer service mindset.
• Comfortable interfacing with stakeholders at all levels across business functions.
Required Skills:
· Active top-secret clearance.
· 13+ years of experience and a Master's degree in relevant field
· Previous project management experience.
· Previous experience supporting help desk functions.
· Previous technical writing experience.
· Excellent communication, collaboration, and problem-solving skills.
· Demonstrated ability to lead by example and inspire team growth.
· Some domestic or internal travel may be required.
Preferred Skills
· ITIL Foundation Certification or similar service management credential.
· Experience working in regulated industries
· Exposure to cloud-based SaaS applications and integrations.
· Familiarity with change management and release cycles for enterprise applications.
· Project coordination or business analysis experience.
group id: 90678282
