Software Developer

Software Developer

Clearance Level: Must be able to obtain an an Active Secret Clearance- Must be US Citizen

At Aquila Technology, you will see our team's passion every day, whether we are building a robust, policy-compliant IT system or stress-testing a system to identify gaps and security vulnerabilities. To own the advantage, we ensure our team owns results and gets the work done right the first time by deploying smart, purposeful solutions that work. Aquila is the right people with the right skills driving the right outcomes. We call this the Aquila Advantage.

About the Role:

Aquila is seeking a ServiceNow Developer t o join our team in supporting one of the country's premier defense research organizations. The ServiceNow Developer will be responsible for designing, developing, and maintaining ServiceNow solutions that improve the employee experience and drive workflow automation across the enterprise.

There are a few requirements for the position:

• Must be a U.S Citizen- Must be able to obtain an Active Secret Clearance (Green Cards / Visas do not qualify)
• Willingness to undergo a comprehensive background investigation and maintain a personal security clearance. (Aquila would sponsor you for the security clearance.)
• Remote - Must be within 100 miles of worksite (Lexington, MA)

The ideal candidate will bring broad ServiceNow development experience and the ability to grow into a cross-functional contributor as the platform matures. HRSD-specific experience is highly valued but not required-we welcome candidates with strong ServiceNow experience in other modules and a desire to expand into HR.

Primary Duties & Responsibilities:

1. ServiceNow Development & HRSD Implementation (50%)

• Develop and maintain applications, workflows, forms, and integrations using the ServiceNow platform, with a focus on HRSD features such as Case Management, Lifecycle Events, and Employee Center.
• Collaborate with HR stakeholders to understand service needs and translate them into technical solutions.
• Design scalable, reusable configurations following ServiceNow best practices and HR data privacy standards.

2. HR Process Optimization & Platform Strategy (25%)

• Act as a technical advisor to the HRIS team and HR functional areas on capabilities of the ServiceNow platform.
• Identify opportunities to improve or automate HR processes, and help prioritize use cases based on impact and feasibility.
• Stay current on ServiceNow HRSD capabilities and contribute to the roadmap for HR technology modernization.

3. Platform Support, Documentation, and Enablement (25%)

• Provide Tier 2 support for HRSD-related requests and troubleshoot user-reported issues.
• Document technical solutions, configurations, and user guides as part of an internal HRIS knowledge base.
• Help build internal capability through training and informal mentoring of HR team members on platform use and potential.

Position Scope: Department & Reporting:

• This position is housed within the Human Resources Department and reports directly to the HRIS Manager.

Collaboration: The developer will work closely with:

• HRIS Team - Business/Systems Analysts, Software Developers, System Administrators
• HR functional teams (Benefits, Talent, Employee Relations, etc.)
• ISD Enterprise Service Management (ESM) team for platform alignment
• External vendors and ServiceNow support as needed

Supervisory Responsibilities:

• None directly.

Financial Responsibilities:

• No budget authority, but may assist in vendor/license evaluation or renewal planning.

Must Have

• Degree Level: Bachelor's Degree
• 6 years - Automation within the development processes
• 6 years - Software Development Lifecycle (architecture, design, implementation, documentation, & testing)
• 6 years - Program/Project Management OR Analysis
• 6 years - Building relationships with key stakeholders
• 6 years - Process improvement experience
• 6 years - Translates Business Requirements into Technical Specifications
• 3 years - Experience with ServiceNow architecture and common development components
• 3 years - ServiceNow Development
• 3 years - ServiceNow Platform support and troubleshooting of user-reported issues

Nice to Have
Certification

• ITIL Foundations and/or Certification
• ServiceNow certification

Discipline/Major

• Major in Information Systems Technology

Software
ServiceNow HRSD experience

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or related field - or equivalent experience
• 3+ years of experience in ServiceNow development across modules such as ITSM, CSM, or custom applications
• Ability to gather and translate business requirements into technical solutions
• Solid understanding of ServiceNow architecture and common development components (e.g., Flow Designer, Script Includes, Business Rules, ACLs)
• Strong interpersonal and communication skills, especially in a collaborative, cross-functional environment

Preferred:

• Experience with ServiceNow HRSD or related employee service delivery use cases
• Familiarity with HR processes and sensitivity to handling confidential employee data
• ServiceNow certification(s), particularly Certified Application Developer or HRSD Implementation Specialist
• ITIL Foundation certification
• Experience working in a regulated or secure environment (e.g., government, healthcare)

Benefits and Perks:

Aquila team members experience the opportunity to be part of a fast-paced, customer-focused, and technically innovative work environment. Aquila strives to deliver the best of the best in technical services to our customers. Candidates that possess a love for technical challenges, a desire to constantly learn, and the desire to establish themselves as critical players within a team will enjoy calling Aquila Technology home.

Our Perks Include:

• PTO - 15 days (vacation/sick) 10 paid holidays - 6 standard (New Year's, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas) - 4 floating holidays prorated based on your day of hire
• 1.5 paid days, or 12 hours, for approved volunteer work
• 1 week of paid maternity/paternity LOA after 1 year of Full-time employment
• Tuition & Training Reimbursement - 5K annually for pre-approved, job-related tuition, certification, or professional conferences
• 401K with Fidelity 100% immediate vesting; Plan eligibility begins 90 days following the date of hire. Aquila matches 50 cents on the dollar, up to 6%.
• Cell Phone & Internet Reimbursed up to $150 monthly to cover cell phone, data, and home internet expenses.
• Buy Your Own Device (BYOD) Allowance Reimbursed up to $1500 for the purchase of a qualified technology device. Eligible after 90 days of employment, and benefit renews every three years.

Clearance Level: Interim clearance is sufficient for start - Must be US Citizen and able to obtain a Active Secret Clearance

Location: Candidate can be virtual (ie lives within 100 miles and could come onsite as necessary but no set onsite days); candidate should expect to onboard onsite

We are an Equal Opportunity Employer.