Yesterday
Secret
$64,000
No Traveling
IT - Support
Norfolk, VA (On-Site/Office)
Location: Norfolk, VA
Duration: Long-term contract
Schedule: Must be flexible to work multiple shifts. Will be assigned a specific schedule upon training completion. Schedule could include weekdays, nights, over nights, weekends, and off shift hours.
Position Summary: Acts as liaison for customers and maintains knowledge of company products and customer service processes. The ideal candidate will be able to work in a call center environment, answering high volume phone calls.
Responsibilities:
• Provide professional solutions to end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence.
• Use SM7 ticketing system to track issues.
• Take tier 1 level calls in support of the network
• Resolving customer issues with great service and compassion for their problem.
Requirements:
• Clearance Required: Candidates must currently hold an active DoD secret clearance.
• Certification: CompTIA Security+
• General: Excellent customer service experience, experience with Microsoft Windows OS, HP Service Manager, Remedy or other ticketing system. Experience with basic troubleshooting hardware/software. Candidates need to have great customer service skills. Candidates must be reliable to learn quickly, and show that they are dependable
Duration: Long-term contract
Schedule: Must be flexible to work multiple shifts. Will be assigned a specific schedule upon training completion. Schedule could include weekdays, nights, over nights, weekends, and off shift hours.
Position Summary: Acts as liaison for customers and maintains knowledge of company products and customer service processes. The ideal candidate will be able to work in a call center environment, answering high volume phone calls.
Responsibilities:
• Provide professional solutions to end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence.
• Use SM7 ticketing system to track issues.
• Take tier 1 level calls in support of the network
• Resolving customer issues with great service and compassion for their problem.
Requirements:
• Clearance Required: Candidates must currently hold an active DoD secret clearance.
• Certification: CompTIA Security+
• General: Excellent customer service experience, experience with Microsoft Windows OS, HP Service Manager, Remedy or other ticketing system. Experience with basic troubleshooting hardware/software. Candidates need to have great customer service skills. Candidates must be reliable to learn quickly, and show that they are dependable
group id: apexsan
