Service Desk Technician

Transform technology into opportunity as a Service Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Service Desk Technician you will help ensure today is safe and tomorrow is smarter. Our work depends on Service Desk Technician joining our team to ensure customers can access critical data on DoD Information Systems.

HOW A SERVICE DESK TECHNICIAN WILL MAKE AN IMPACT:

• Manages the functionality and efficiency of a group of computers running on one or more operating systems
• Collaborate with a small team of administrators both locally and remotely to resolve a variety of customer issues
• Interact with customers to accurately record requests and submit detailed change request to configuration management
• Travel to local customer sites to troubleshoot and resolve issues with end user devices
• Responsible for interacting with customers, creating customer requests, actioning tickets for customers.
• Common customer issues include account creation, username and password resets, imaging and troubleshoot workstations, troubleshooting Cisco endpoints (VoIP/VTC), file share rights and permissions, end-point connectivity issues, troubleshoot printer issues.

WHAT YOU'LL NEED TO SUCCEED:

• Education: Must have technical certification that meets DoDD 8570 IAT Level II requirement (i.e. CompTIA Security + or equivalent)
• Required Experience: 3+ years of related experience in Service Desk/Systems Administration
• Required Certification: Security + CE cert. (DOD 8140 or 8570 certs)
• Required Technical Skills: Knowledge of Microsoft Windows Server, Experience with Active Directory Tools, Familiarity with fiber optic cables.
• Must have experience with Microsoft Windows Active Directory tools
• Required Skills and Abilities: Self-starter, willingness to learn, ability to interface with customers
• Preferred Skills: Windows computing environment certification (i.e. Microsoft Windows Server 2019 or later)
• Location: 100% at Customer Site in Newington, VA at Fort Belvoir.
• US Citizenship Required due to the TS/SCI clearance requirement.
• Required clearance: Current/active TS/SCI clearance required w/ ability to obtain CI Poly

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from and utilize to make a real impact on the world around you.
• Rest and recharge with paid vacation and holidays.

Not sure this job's the one for you? Check out our other openings at gdit.com/careers.

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