Today
Top Secret/SCI
Unspecified
Polygraph
Columbia, MD (On-Site/Office)
What You Will Do
As a Voice Engineer, you will support the design, implementation, and troubleshooting of complex voice and data networks across enterprise environments. You will deliver Tier-2 and Tier-3 escalation support, optimize network performance, and lead the modernization of legacy systems. This role requires deep technical knowledge, hands-on configuration skills, and the ability to guide junior personnel through complex challenges.
Key Responsibilities
Required Skills and Qualifications
Clearance Requirement:
Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.
As a Voice Engineer, you will support the design, implementation, and troubleshooting of complex voice and data networks across enterprise environments. You will deliver Tier-2 and Tier-3 escalation support, optimize network performance, and lead the modernization of legacy systems. This role requires deep technical knowledge, hands-on configuration skills, and the ability to guide junior personnel through complex challenges.
Key Responsibilities
- Investigate and resolve complex network and hardware issues across voice, data, and video systems
- Research, analyze, and isolate root causes of errors and implement corrective actions
- Provide advanced Tier-2 and Tier-3 technical support for escalated network incidents
- Install, configure, test, and maintain network applications on servers and voice systems
- Design and implement LAN, CAN, and voice networks to meet operational requirements
- Update and modernize legacy network systems in accordance with planned upgrades
- Create and maintain accurate network diagrams and documentation to support ongoing operations
- Perform system and equipment configurations, including routers, switches, PBX, voicemail, and signaling systems
- Recommend and execute approved solutions based on technical evaluations
- Serve as a technical mentor to less experienced engineers and support personnel
Required Skills and Qualifications
- Advanced expertise in voice, data, and video network infrastructure
- Hands-on experience configuring routers, switches, hubs, call systems, PBX, and signaling platforms
- Strong problem-solving and analytical skills with the ability to work independently or as part of a team
- Excellent documentation, communication, and mentoring abilities
- Demonstrated experience with enterprise network architecture and administration
- Familiarity with network performance monitoring tools and VoIP technologies
- Bachelor's degree in Computer Science, Information Assurance, Information Security System Engineering, or a related field from an accredited institution
- Minimum of 15 years of experience in systems and tools administration
- An additional five (5) years of relevant experience may be substituted in lieu of a bachelor's degree
- Required: DoD 8570 IAT Level II certification (e.g., Security+ CE, SSCP, GSEC, or equivalent)
Clearance Requirement:
- Must possess an active TS/SCI with Polygraph security clearance to be considered for this role .
Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.
group id: 10221552
