Technical Support Specialist

Blackstone Talent Group, an award-winning technology consulting and talent agency, is seeking a Technical Support Specialist to join our team at our client's site in Albuquerque, NM, supporting the Executive Office for United States Attorneys' offices.

The USAO District of New Mexico requires one (1) full-time IT support position to provide On-Site-System-Manager (OSSM) support in areas of IT System administration and Litigation Technology support.

The Contractor shall perform the following tasks in support of the District of New Mexico:

• Assist the IT staff and USAO users with correcting hardware, software, connectivity, and application issues or application-based problems using established EOUSA or industry-standard resolution procedures.
• Support users' moves, additions, changes, and deletions requested from the USAO user base.
• Accurately answer technical support questions posed by users either over the phone, desk-side, or by email. As a single point of contact for problems, contractor personnel must have a basic understanding of the US Attorney Procedures (USAP), policies, software, hardware, communications, security, and network systems employed in the USAO, NOC, JDC, and EOUSA network computing environments.
• Independently, or in concert with the USAO System Manager, diagnose and resolve information technology problems that affect USAO users or operations and provide for the prompt, orderly hand-off of calls to the designated support staff or hardware vendor to initiate the appropriate service response.
• Perform configuration and installation or secure shipment of servers, mobile devices, laptops. Workstations, network switches, hubs, fiber transceivers, printers, system hard drives, etc., when required per standard procedures.
• Perform end-user support, network administration, system administration, user training, user account management, Systems Manager training, technical bulletin installation, and daily tape system backup/recovery, as required.
• Work closely with the district Systems Manager on all aspects of the IT function in the district
• Provide basic litigation support in the areas of PowerPoint presentation, document management, and computer setup in the courtroom.

Minimum Candidate Requirements

• Associate degree in computer science or related field; OR
• CompTIA A+ certification; OR
• 2 years of IT Help Desk support experience in a Windows Active Directory environment; OR
• 2 years' experience in Computer/IT operations/support in a Windows Active Directory environment

Skill Sets Anticipated

• Experience in managing and supporting Microsoft Windows and Office products (i.e., Word, Excel, Access, SharePoint, Outlook, and PowerPoint).
• Knowledge of litigation support software (i.e., Concordance, Sanctions) is a plus.
• Experience with various Apple hardware (i.e., iPhone, iPad) and other mobile devices.
• Strong background in customer service.
• Experience with office automation hardware, software, and printer support.

Security Clearance Requirements: Secret

Blackstone Talent Group is a division of Blackstone Technology Group, a global IT services and solutions firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone's global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.

EOE of Minorities/Females/Veterans/Disabilities